Unnecessary upsell but super efficient location and service

Good service. At Miami Airport AVIS rental counter, there was only one person ahead of me. No waiting in line, and the paperwork was done in 10 minutes. Other companies had long queues, likely taking over an hour to complete.

Booked a Ford Focus but got a Corolla instead. The staff was friendly and provided thorough instructions.

Very dissatisfied. There were only two of us, and we rented a Ford Edge 5-seater SUV, which was quite large and booked three months in advance. At the airport, a black employee handled the paperwork but never mentioned an upgrade, just told us it was a Chevrolet. I agreed, thinking it was a similar type, and I can communicate in English without any problems. They also didn't inform me about the $20 charge because my husband was driving. They just had him keep selecting 'agree' without any explanation. When we returned the car, we got charged $80 and only then realized what had happened. Very angry. When we picked up the car, we saw it was a 5+2 seater and asked the staff at the station who confirmed it was the one. We drove off. I've already filed a complaint with the rental company and called to complain in the US. Originally, the rental wasn't cheap, and now it's even more expensive, about $107 per day. Very frustrated. Last year we also used this rental company for our US road trip, and it was fine. I hope you can resolve this issue because we would like to continue being your customers.

Please refer to the WhatsApp exchanges of yesterday, 8th May between myself and QEEQ which included 2 short videos. Shocking!

Nothing wrong with the booking platform, however, price drop protector did not work.

Great drop off was so fast

Great prices quick process