Unnecessary upsell but super efficient location and service
J.Tracey
United States
Reviewed: Sun, Mar 31, 2024
About AVIS:6.0/10
Had booked a chevy Tahoe, was 'upsold' to a ford Expedition due to it having more luggage space at the counter by the Avis clerk and his supervisor who was sat next to him as I use a wheelchair and he said we would require the larger space. It turns out the chevy has more cargo space by aprox 6sft. I feel that I was just taken advantage of. The Ford was great to drive although it was dirty, windscreen inside was filthy and it was obvious it had not been valeted and was nearly but not quite full of fuel. Also the body of the vehicle was fairly beat up for a vehicle with only 25k miles. I did send Avis an email but disappointingly never received a response. The pick up and drop off was super efficient service
We were supposed to get a saloon car but they didn't have one so we had to make do with large pick up truck.
We told them we wanted a car or even a SUV but they wouldn't entertain us.
The girl at Avis was very unhelpful. We managed to go to Avis office in Kissimmee the following evening and they exchanged the truck for a saloon car.
However the saloon car then became faulty with all electrics closing down. So no blinkers and nothing showing on dashboard. Very frightening. We had to go back again the next day and eventually got a small SUV. Terrible service from Avis at MCO.
About QEEQ:10.0/10
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Customer Service
Unnecessary upsell but super efficient location and service
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