Rental pickup and drop offs went smoothly, but final billing has been a disaster!
D.Weisenberger
United States
Reviewed: Mon, Jan 27, 2025
About AVIS:10.0/10
Avis was good, EXCEPT, they made two unauthorized charges to our credit card with no explanation, or copy of a receipt that may help. We dropped car off early in the day, so no attendant. Avis was also aware of extended rental, as the desk attendant had to ask another attendant about what to do, and we assumed that this was allowed for, but it wasn’t reflected on our rental agreement. Very difficult to reach anyone at Avis to discuss this. Placed on hold for over an hour, so I just hung up. I will try again to reach them to discuss these issues.
About QEEQ:8.0/10
I will be expecting a refund on this guarantee once I receive a receipt from Avis. They have not given us a receipt for the rental, to explain unauthorized charges to our card, that we do NOT know the reason behind.
Great. Booking through QEEQ was affordable and required no deposit. The service was friendly, convenient, and quick without unnecessary procedures. The process for returning the car in another location was straightforward; just check the fuel gauge and leave with a full tank.
Not bad. There's a shuttle bus from the airport to the rental car company. Just a short wait, and it goes directly there. The staff were very friendly and everything was orderly. The only issue was that there were quite a few people in line. We had to wait for almost half an hour to get our turn.
About QEEQ:10.0/10
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Rental pickup and drop offs went smoothly, but final billing has been a disaster!
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