Budget Car Rental

Friendly staff, offered me the best they had available, quick and easy. No issues, just how it should be.

All was good, very easy.

All good

Wonderful

Smooth, quick and helpful

Scam! “Finding” cracks in windscreen when it wasn’t there for us

Very Helpful when I needed roadside assistance

Sí muy bien Saber lo del cobro $

The car had 60000 km on the clock but the front tyres were very worn and badly under inflated on pick up. Too tired to make a fuss re tyre condition after 11 hour flight but asked staff to top up the air. I had to top up with air on both front tyres twice during the 2 week trip. The rep insisted that I typed in my personal information on my phone which was laborious after a long flight and it would have been much quicker if they did it on their website. On car return the rep pointed out a large dent in the driver's door. I had not seen the condition report at pick up as it was not referred to by the staff and attached to the back of the contract. I did take pictures before leaving so was able to prove that the dent was pre existing.

Yes

Long delay picking up the vehicle. Wanted to use it to take my state driving test, but the first vehicle had no registration document. Budget told me to go back to the pickup location to have one issued. But they could not do it, so swapped the vehicle (after checking many others to find a legal one). Counter staff were great, the operations and support staff behind them absolutely not. To top it off, I was then charged because the first car didn't have a full tank when returned! It was not my intention to return the car - this was the only resolution available to the onsite representative. I'm currently waiting for a response to a formal complaint.

Upon arrival to collect the vehicle on December 5, I faced a delay of approximately 35 minutes. This was due to the unavailability of a suitable vehicle, despite making a reservation well in advance. The first vehicle I was given had an expired vehicle registration. I only discovered this when told by the SCDMV. Exchanging to a legal vehicle required me to take unpaid time off work, which hasn't been compensated. More than 6 other vehicles also had expired registrations. To top it off, I was then charged (and subsequently refunded after complaining) because the first car didn't have a full tank when returned! It was not my intention to return the car - this was the only resolution available to the onsite representative.

Car was the one I booked, it was in good condition and clean. The desk staff were really efficient and helpful, a lot better than the last time.

カムリクラスとのことだったが、実際借りたのはクラウン（S30型）だった。ハイブリッドで燃費もそこそこよかった。 カウンタースタッフの方がとても良い方で親切でしたが、Budgetだとデポジットが別に引き落とされるのが面倒です...

予想以上に新しいcorollaを受け取りました。

The car itself was good, and the rental process was very easy and straightforward. There were only small dents and scratches on the bodywork, but nothing major that affected its performance. However, the USB port for connecting to Apple CarPlay didn't work properly, which was quite inconvenient. Everything went well with the car, but when I returned it, I was charged an extra 50$ for fuel, even though the tank was full. I've tried to get a refund, but so far, no luck. This is very annoying and has been the most frustrating part of the experience. Overall, the car and the rental process were fine, but the extra charge and the difficulty in resolving it leave a bad impression.

Car was fine

Should have booked directly

Nice car, lots of unlisted scratches but they dont seem to care when you return the car which I found surprising (I had taken loads of photos and videos to prove they were there before my rental just in case but it wasnt necessary). Super slow/insufficient staff at check in and pickup is far from the airport and not well indicated at all.

Staff very helpful and friendly. Car availability very poor unfortunately.