Budget Car Rental with Van

カムリクラスとのことだったが、実際借りたのはクラウン（S30型）だった。ハイブリッドで燃費もそこそこよかった。 カウンタースタッフの方がとても良い方で親切でしたが、Budgetだとデポジットが別に引き落とされるのが面倒です...

予想以上に新しいcorollaを受け取りました。

The car itself was good, and the rental process was very easy and straightforward. There were only small dents and scratches on the bodywork, but nothing major that affected its performance. However, the USB port for connecting to Apple CarPlay didn't work properly, which was quite inconvenient. Everything went well with the car, but when I returned it, I was charged an extra 50$ for fuel, even though the tank was full. I've tried to get a refund, but so far, no luck. This is very annoying and has been the most frustrating part of the experience. Overall, the car and the rental process were fine, but the extra charge and the difficulty in resolving it leave a bad impression.

Car was fine

Should have booked directly

Nice car, lots of unlisted scratches but they dont seem to care when you return the car which I found surprising (I had taken loads of photos and videos to prove they were there before my rental just in case but it wasnt necessary). Super slow/insufficient staff at check in and pickup is far from the airport and not well indicated at all.

Staff very helpful and friendly. Car availability very poor unfortunately.

Counter wasn't too busy, got the car I reserved, which isn't always the case. No difficulty locating my reservation.

Waited long time at pick up Wasted time going to terminal desk as per instructions Then had to wait for a car to become available Car was smaller than expected but comfy and cheap on fuel

Great experience

GOOD

It was OK - we ended up with a Suzi Swift

No customer service phone number was provided. Downgraded vehicle or pay three time the fees to upgrade (vehicle ordered not available) Forget my glasses - Although they inspected the car upsind down did not remind me.

Great excellent service highly recommend

Solamente, que tuve que buscar hospedaje la noche que se hizo la reservación, que porque según tenían que pasar 6 horas desde que se hizo la reserva hasta el momento que se recogería el automóvil.

Cars could be a bit more updated with features.

Shit

Staff member in the office said he would speak to his manager about offering us compensation for the inconvenience . However, no further communication from them was had.

1. They didn't have the car I booked and gave me a lower category car 2. The person at the counter charged me $280 USD for insurance after being specifically told twice that I don't need it or want it. He said it's for a deposit and charged me. 3. The person at the pickup counter kept asking for all kinds of random documents which I've never had to give in my 10+ years of renting cars all over the world.

Exceptional brand new car! Easy pick up and drop off!

Car did exceed expectations for size compared to cost. Wipers freezing was a significant worry. Additionally the tires skidded a few times in the snow. Was a significant worry. That didn’t happen with the exchanged hybrid dodge hornet. The tires and wipers worked well. Both had heated seats. Hornet had a heated steering wheel, not sure if Rogue did. Rogue had far more space overall. A very large SUV. Hornet was more like the RAV4 I initially ordered. I can’t really fault the service desks at all; the people looking after the mechanics of the Nissan Rogue should have done a better job however.

Mostly great. However, they parked cars in the exit of the pickup area, so it was very difficult to pick up the car. We had to find someone to help. Unfortunately, they were unable to remove the blocking vehicles, but they were able to remove a vehicle on the far side which allowed us (with some difficulty) to leave.

トヨタRAV4希望だったが、ヴュイック。最悪。カウンターは行列。スタッフ3名。QEEQで予約しているのにカウンターで再度入力。最悪。 エンジンストップ最悪。 カスタマーセンターとのやり取り、時間かかりすぎ最悪。 再度貸し出しも時間かかりすぎ最悪。 車が無かったのか、洗車前の車を手配最悪。

Budget are pretty good I buy insurance etc through QEEQ which is first class, be aware that budget like to upsell Also pay by plate for toll’s on the Illinois web site, it doesn’t always work and budget will take payment from your card but it’s not that expensive if they do Remember to take photographs of mileage and fuel level on collection and drop off !!

カウンターでの手続きで日本語の説明文でも良いのでおいていただけるともう少し安心できるかと思いました。

Next time we book a car rental and pay online, I hope the process is seamless, allowing us to skip the queue entirely and quickly pick up the car without any delays.

Amables y empáticos.

車の状態はとても良かったです。 韓国　キア自動車の　スポーテージというsuv でした。安全、運転支援システムも装備されており もともと予約していた車よりも荷室や 後席の足元が広く使いやすかったと思います。

The car was not correct! I booked and paid for a foord explorer 7 seater or similar but only got a Jeep 6 seater. Not the same and I paid extra for 7 seater! I went back to ask the budget cars rep and he said it was a 7 seater. But it was not and they would not check it over and said there was no more cars. We had to then pay for uber trips for the 7th passenger! This is no acceptable when I booked well in advance a 7 seater for 7 passengers.

The car met and exceeded all expectations....despite the issue with the tires . We were satisfied with what was booked for us

The car was fine however we needed to wait for over 2 hours to pick up the car - this is shocking amount of time wasted especially with the 8 months old baby. The waiting time was probably the worse thing about the whole experience. Everything else was very good.

When I arrived they tried to put my into a mini van claiming that was the only vehicle they had. After reading similar reviews I told them that the van was not acceptable, that I had paid for a SUV and that was the vehicle I wanted. Miraculous that they were able to find a SUV parked next to the other 11 SUVs on their lot!

Error en factura en número de km, se ha mandado incidencia.

Just they take a deposit and not yet refund

It took more than 2 hours for my car to be ready. No notification beforehand that I would have a delay. When I tried to adjust the pick-up/drop-off time, the responsibility was put back on me to amend and reverse the additional charge.

Tiempo de espera en la recogida del vehículo

The didn’t provide the car I booked (received seat aroma) The storage space of the car given was smaller then the car selected during booking. They weren’t able to provide the booked model and/or change the cargo had to work with what we got. Also due to limited staff check out process took very long

The queue at Budget was long and the customer service agent gave me the wrong information on e-toll charges. I asked him whether it was possible to pay cash at the tolls and did not get an answer. He just told me each time I passed through a toll I would get charged USD 9 plus twice the toll charge which I later found was the wrong information. Then they gave me a car which was not there. The parking spot we were told to go to to get the car was empty. We were then offered a truck which I refused. Finally, a car was just brought back and we were offered that car. The petrol gauge was not full. The needle was below F, but the budget agent kept insisting it was full. Finally, she agreed we could return the car with the petrol tank 7 eighths full. We then tried to get out of the budget car park but were refused by the staff making the exit as the car allocated in the system was not the car I was given. Do I had to drive back to the admin office to sort this out. I was not impressed with Budget.

Trop attente pour récupérer véhicule 1 heure.. et déçu par véhicule

The staff was very helpful on both sides. No issues with the process. Nice hybrid car. It made for an easy trip.

great service! car was fully charged, I drove only to downtown and back and returned the car with 74% of batery which was completely for free! you can use 30% out of 100 for free and wil not pay if % at return is more than 70

SUPER long queue at registration desk @BOS 30people queueing, only 2staffs serving. i have to stand in the line for almost 1.5hours

After reading the Budget reviews, I was a bit concerned. I have to say on arrival it was a very pleasant experience with helpful and friendly staff. The car was what we expected in size and fitted our luggage perfectly. I would definitely recommend and will be using again.

Everyone was very helpful.

Did not use the QEEQ reservation but made another even though I presented the QEEQ documents. Got charged double.

Horrible expérience avec Budget. Aucun véhicule de disponible. On ne reconnais pas la réservation. Le conseiller veut démarrer un contrat avec une autre cie. Nous sommes incapable de rejoindre QEEQ pour parler a un agent. Il nous charge plus cher pour la nouvelle réservation. Nous finissons par devoir accepté en l'absence de communication avec QEEQ et la confusion totale dans le dossier. Nous commençons le voyage totalement stressé.

Todo bien x el ente carros nuevos y personal demasiado amable

My previous rental experiences from Budget were very good, however this time the model / brand i booked was not available. instead of upgrading my booking to a better model they gave me a smaller car for the same price.

היה מעולה

It’s ok.