Had to wait over an hour to pick up the car. The counter informed me that there were no cars available for my original reservation and asked me to upgrade to a more expensive model or they wouldn't honor the booking. Additionally, they added insurance that was already included in the original full coverage. Out of urgency, I had no choice but to agree. After returning home, I found that the original order stated that a free upgrade would be provided if the original model was unavailable. Contacted the rental company, and they insisted that the signed documents abroad were definitive. Be cautious when renting a car!

The service was very slow. There was only one person, and they were not familiar with the procedures.

This is my second time renting from this specific location. I actually went out of my way to use this office instead of a closer one because the customer service here is always amazing. The manager is wonderfully accommodating, friendly and makes the pick up and drop off process a complete breeze. Definitely my favourite location for car hires in Pasadena / LA area.

Unfortunately, we had a rather terrible experience. We got a nail in our tire, and for three girls we were stranded on the side of the road. We called the 24 hour road assistance, as we had bought the extra insurance. They said they were coming, but no one turned up. Eventually after 6 hours of no one coming, we called a friend who picked us up, and let us stay with them for the night. in the morning, i called again and the issue was sorted. it was a frightening experience, and I am only glad it wasn't dark when this happened. We also lost a complete day in Taohe, and our money on the hotel.

Like: The convenience at the airport was great. The car was very clean and almost brand new.
Dislike: There was a scuff mark on the driver's side under the headlight that I had to point out, I thought that should have been noted prior to me noticing it. I had to point it out when driving out of the lot.