Waited in line for over half an hour to pick up the car and another one and a half hours to get the car. The experience was particularly poor, but the return process was very fast.
When picking up the car, they almost charged us several hundred dollars for additional services. They asked us to press AGREE on the screen and sign. Luckily, I had read online about people being scammed with insurance, so I questioned it, and the front desk tore up the original form and made a new one. However, the compact four-door car we originally booked was replaced with a two-door car, which was a downgrade. The car we got wasn't among those listed on the booking page. Reporting this to the rental company through our booking platform proved futile since they refused to admit the downgrade. What's the point of distinguishing between two-door and four-door options if they can give you whatever they want? Initially, I saw some different car models at the counter, but when I declined the new insurance and got a revised form, I felt they gave us the smaller two-door car. There were plenty of rental cars available when we picked up ours. After just three days, the car indicated it needed an oil change, even though we hadn't driven much, suggesting poor maintenance by the rental office. We spent about three hours getting the oil changed, which wasted a lot of time! The booking platform's customer service said we'd get reimbursed for the oil change, but upon return, the rental company said our money had been paid to a third party. It seems the booking platform isn't as professional as advertised, just slightly cheaper. The shuttle service to and from the airport was convenient, with shuttles arriving frequently.
Staff had a bad attitude, no patience at all, unclear communication. Despite having purchased insurance online, staff added additional insurance charges, and even used insulting language during repeated requests for cancellation. A very poor experience in San Francisco.
Waited a long time to get the car because the model I reserved wasn't available. They eventually gave me a Jeep, but it was an older model. It looked larger, but had less luggage space than the full-size sedan I originally booked.
The line to pick-up the vehicle was long, but the place was well staffed and the employees were very competent. The vehicle was a bit older, but perfectly acceptable.
About QEEQ:10.0/10
Booking platform was great! Significant savings over booking directly with the rental company.
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