Crowded (and hidden) shuttle bus, too far from the airport, too slow at check
Spain
Reviewed: Fri, Jan 24, 2025
About Budget:6.0/10
Nice car, lots of unlisted scratches but they dont seem to care when you return the car which I found surprising (I had taken loads of photos and videos to prove they were there before my rental just in case but it wasnt necessary). Super slow/insufficient staff at check in and pickup is far from the airport and not well indicated at all.
About QEEQ:10.0/10
Have been using QEEQ for years and still generally happy with it although in this instance the "Pickup in terminal" filter obviously didnt work.
Terrible experience. The headlights did not work, and the engine noise was as loud as a tractor. By the third day after picking up the car, it became unbearable. I called to request a replacement vehicle but couldn't get in touch with BUDGET. Even using a local phone to contact roadside assistance, no one answered. I have no idea how this company got a 9.2 rating. When I returned the car at 4:30 pm, which is still within working hours, no staff were around. Budget was extremely disappointing.
“Very smooth but be prepared to wait s long time.”
About Budget:9.0/10
Waited over an hour at the pick up counter to get my rental that I prepaid online. And then waited another 20 minutes at the pick up location for the vehicle.
About QEEQ:10.0/10
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Crowded (and hidden) shuttle bus, too far from the airport, too slow at check
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