Enterprise Car Rental with Van

yes it was satisfied

Si

Beware. Car clearly hadn’t been checked before renting out. AdBlue warning came on after 30 minutes. Despite checking the car back in, and the vehicle having a thorough inspection at that time, and getting a full refund of the deposit, Enterprise proceeded to charge me 2 weeks later for a nail in a tyre. This was clearly a vindictive act just because I complained about the state of the vehicle.

Car was ok. Staff somehow changed my booking so I got hit with an unexpected charge that I had to spend a few days claiming back after the event.

El coche superó las expectativas, prácticamente nuevo, con control de velocidad y de tracción. El personal amable y profesional. La entrega rápida.

Me encantó que por el seguro que contrate full en la app solo bloquearon 1 usd en mi tarjeta

Great experience with all staff

The car was a lower class of vehicle but was good and did what I needed it to do. Good on fuel. Staff were helpful and process at pick up and drop off

There was a bit of a cue at the counter, but the people at enterprise worked their way through them pretty quickly. The car pick up was smooth and quick, we could pick our rental ourselves, as long as we stayed within our category of car booked. Return was also very quick, lots of people checking in the cars from enterprise, so it was fast, even though many checked in.

Very friendly staff, though I haven't driven many other cars and would have valued the offer of a quick overview of the car (eg how to open the fuel cap!) The car was exactly as ordered and very easy to drive.

All good maybe show customers where spare wheel / Jack is etc

I reset tire pressure button later on collection day for it to come back on the day after saying tire pressure was low again. Advised staff when they collected car that something wrong with tires. I said I thought it may have been the change in outside temperature making it that way when I collected. Realized it was something more the day it came back on and also the drive felt a bit different when it did as well. Always enjoy speaking to staff. Staff great as always.

vehicle was fine. Drop-off point details were a mistake. No drop-off point at location shown on contract. spent some time finding out correct drop-off point and then driving there. Have complained to Enterprise. £200 deposit has not yet been returned, but no reason for it to be retained

ja war gut

Good car and friendly efficient service start and finish

30分程度遅れる可能性があるので、メールしたが、返信がない。

Enterprise were fine and Phoenix and Raul tried hard to make sure I was happy.

No wait at checkin.

Easy to use, excellent service

추가요금이 577.76EUR 처음 예약한 금액은 450,985. 추가요금이 완전 많이 나왔어요. TWR 8/27/2024-9/6/2024 €5.04 / Day €50.40 EXS 8/27/2024-9/6/2024 €21.01 / Day €210.10 8월27일 출발해서 29일-30-31일에 네델란드를 여행했고 그외 일정은 독일에 있었는데 위 요금이 정당한 것인지 궁급합니다.

Car was smaller than we expected. A Fiat 500. Everything else was fine.

Wait time was a bit longer than expected

Excellent at collection and drop off. No hassle

I had initially upgraded my vehicle expecting it to provide more convenience, but unfortunately, I lost 2 days and a night due to issues with the vehicle. I am grateful for the taxi provided to Edinburgh Airport to resolve the matter, but the delay impacted my plans for that day, night and following day. Additionally, I had taken out two rentals (a van and a car), but was only informed when picking up the van that this was not allowed because of company policy. This left me unable to complete everything I had planned and I need to come back at the end of this month. All of which would have been fine if it was not for the unfortunate timing and reasons for renting the vehicles, my mother had passed and I needed to move my life back down to London. Two very stressful situations. I’ve been a loyal Enterprise customer for some time now, frequently renting from your branches at Edinburgh/Stansted Airport, Perth, and Bow. The staff at all three locations – Cameron, Elliot, Jack (Edinburgh), Katy (Perth), and Tam, Jamil, and Rob (Bow) – went above and beyond to make up for the lost time, sleep, and money during this period. I truly appreciate their efforts. Especially Cameron, he really stood out to me and helped me immensely.

Lo mejor de todo el trato del personal.

The staff were very professional and helpful. I had an issue with the van size, however Mr. Musa sorted it out professionally. Also, I would like to thank to Mr. Michael Collins who also helped me out. Moreover, all the staffs at the Enterprise branch was very polite and genuine helpful. I would recommend all of my family and friends to hire their vehicle from Enterprise. Lastly, a very special thanks to Musa again.

As I'm familiar with this type/model of car, it was what I expected. Initially though I was given an alterative car as the one I was suppose to have, had just been in an accident, but Enterprise sorted the replacement I should have had in reasonable time. Any issues I did have Enterprise were very quick & helpful to resolve. Generally enterprise & their staff were good & I'd be happy to use them again.

Van was in excellent condition and drove very well. Any little existing scuffs or scratches were recorded in advance.

They made the process whole process for me painless from start to finish. Phillip who I dealt with on the counter to the branch manager who helped with technical questions I had.

Ben the new manager was extremely helpful. I needed to extend an extra day and he handled it seamlessly.

Hidden costs that were not highlighted during the booking process. Had to go back in and resubmit the times for the car drop off even though I clearly gave them during the phone booking process. When I went back in to resubmit I was charged an additional cost for the drop off. Not impressed with the process.

The booking was rebooked at a cheaper rate of £17 something, and this amount has not been credited to my account. I paid £279 yet the final quote was £261.

Counter staff and on the phone were really helpful and polite, would definitely consider them for my next rental in Zaragoza

Satisfied, just didn't initially receive the rental agreement, but it was provided later.

No suitable cars available. Comparing a VW Golf to BMW, Mercedes, or Audi is unreasonable, even internationally.

The car rental process was easy, and although the car was carefully inspected upon return, no issues were found. The deposit was refunded within 2 days. A great rental experience!

Very satisfied

The car was great, included highway fees, and the return process was quick.

Very good

The reception was warm and efficient, and the car was in good condition.

When picking up the car, they still tried to sell me insurance. Once I refused, their attitude immediately changed.

Quite satisfied

Very satisfied! The car was very new, and both the staff and the inspection personnel were very friendly and efficient.

Highly satisfied

Very satisfied with the experience

Overall pretty good, but they do try to sell you insurance. Just say you already bought it.

The staff at the rental location were quite professional, patiently answering all my questions about vehicle operation. The car was relatively new and easy to handle, which was very helpful for me as a first-time driver of a right-hand drive car. He didn't try to sell me anything, but I decided to add full insurance at the store for peace of mind. It wasn't expensive, just over 100 pounds for 7 days. Because the rural roads in the UK are narrow, I initially wasn't used to it and scratched the wheels. When I returned the car, the staff said they would hold my 500-pound deposit and refund it after the insurance claim. The refund was processed in a few days. Traveling through the Cotswolds without a car would be inconvenient; the most enjoyable part of my trip to the UK was driving through the countryside.

Very good, and they upgraded our vehicle for free.

Very satisfied

The car pickup in Cambridge and drop-off in the Lake District were great experiences. The staff were very nice and the small car took us to many places that were hard to reach with public transportation. Very happy.