Europcar Car Rental

Not flexible and friendly Don’t give you the car booked and tried to get you an upgrade at astronomical prices

One major problem when I picked up the rental car and left the airport I was driving the the motorway and I noticed the bonnet was shuddering so I had to find a place to pull in, the bonnet was on the latch, whoever serviced the car before pick never closed it properly. We were very lucky it didn't fly off on the motorway

Charged a large deposit on my credit card despite everything being paid. Very annoying as it blocks this amount for the entire period of the rental.

Amazing service

No tuvimos posibilidad de modificar la categoría del vehículo una vez en recepción. Por lo demás todo correcto

Car was brand new. Staff was friendly and explained everything clearly.

Car was in a very good condition and didn't have any damages. We did have to wait a very long time at the Europcar counter to get our keys. They should have also mentioned that the drop off location had changed.

Un auto prácticamente nuevo

Waiting time maybe need to improve, because I only seen 3 staff at the counter with a lot of customer still waiting the queue

Quick pick up and drop off

Car exceeded my expectation. Very helpful and good service. Booked at last minute car was ready at other end.

I don't want to blame the staff at the Frankfurt Airport T1 counter, as I think he did the right job suggesting me a gasoline car instead of an EV (although I wonder the Mercedes was a reasonable option). With the change of car I was charged quite a bit at the counter additionally, but that is still understandable. What confuses me is the mysterious 30EUR additional charge on my credit card 1 month after rental, as well as the fact Eurpocar never replied to my request for sending me a full invoice via email. At the end, their website's contacting form doesn't allow me to send this claim due to some technical error on the website. I hope I'm the only one with this kind of experience.

All ok

No not at all

I had an excellent experience with Europcar! The booking process was straightforward, and the staff were professional and friendly from start to finish. When I arrived, the check-in process was quick and hassle-free, and they had the car ready for me right on time. The vehicle I rented was clean, well-maintained, and exactly as described. It performed flawlessly throughout my trip, and I appreciated how fuel-efficient it was. The selection of vehicles available was impressive, catering to all needs, whether for a family trip, business travel, or leisure. Returning the car was just as smooth as picking it up, with clear instructions and no unexpected charges. Their transparency and excellent customer service really stood out. I highly recommend Europcar for anyone looking for a reliable, stress-free car rental experience.

Good

The counter staff is professional, helpful and quick.

The vehicle exceeded our expectations. The staff was prompt and courteous. Would definitely use Europcar again.

The car was far below our expectations!! … and several issues during our rental significantly impacted our trip. Key concerns have listed above.

Dod not use this company in Azerbaijan