Hertz Car Rental in Dublin

Satisfied

1. The car provided was smaller than originally booked. 2. There was a small problem with the rental car, so we drove back the next morning to change the car, and the car we changed was more in line with the original reservation, but it was an older car. 3.Returning the car is very fast.

Car was great. Staff tried to upsell. Return location was not as described, delaying arrival at airport.

We were required to pay a collision "surcharge" even though we had outside insurance. Additions e.g. GPS, additional driver etc really added up.

Drop off was misleading and totally confusing. Was supposed to open at 05:00 and I was there at 05:30. Gates were marked in red tape to say closed and open at 7 written over the 5. Return to car centre. Also why an extra charge to travel in Northern Ireland.

Waited quite a while in the terminal before being told to proceed to the shuttled bus to head to the pick up area. That time was wasted. Was initially given keys to a manual instead of an automatic. That was fixed quite quickly but was a pretty avoidance error.

For some reason, the rental price I was given was three times higher than what I had booked. I had initially booked for a bit over 240 euros, but they quoted me over 670 euros. After confirming twice, they still insisted there was no issue. It wasn't until their manager intervened that they found the mistake and apologized. They also tried to upsell me to a higher category vehicle. The same issue occurred when returning the car; they gave me a bill for 670 euros. What the hell! Are they out of their minds? Just because the economy is bad doesn't mean they can do this. Passat, Passat.

I don't know why the rental price I was given didn't match my reservation and was three times higher. My original reservation was for 240 euros, but they quoted me over 670 euros twice. Finally, their manager came over and identified the problem, and they kept apologizing. They also tried to upsell us during the process. When returning the car, the same thing happened. They gave me a bill for 670 euros. What on earth! Are they crazy? The poor economy doesn't justify this. Passat, Passat.

The car rental company's service was okay, after all, it's a large company.

Overall it's okay. Picked up the car in the city, staff were in a hurry to leave at 5:30 PM, lacked patience to explain the car details and didn't check the car condition thoroughly. Returning the car at the airport went smoothly, but the return location is not at the airport, it's relatively far away.

Very nice and friendly staff

Les échanges ont été un peu compliqués pour comprendre les conditions (barrière de la langue) Le prix (275€) était plus élevé que le prix annoncé (158€): charges, plein d'essence. La voiture devait être rendue avec le réservoir vide, ce qui est assez compliqué. Du coup, on paie du carburant inutile

Good service, no forced insurance sales

The service from Hertz was impeccable. The counter staff stayed late, past 1am, waiting for me as their last customer of the night. They had all my details ready and had me driving away in less than 5 minutes. Returning the car was a breeze also. The attendant had the inspection done before I had left the car.

Car was fine.

The counter staff were great. We got the car that we had rented but it was not top quality. It wasn't clean, water bottle left behind not vacuumed. The front fender was bolted together, scuff marks everywhere. However, we were able to travel around Ireland with no issues.

Picking up the car was fine once location was found. Car was returned to a different location in the airport and there was no member of staff to check it back in. It has taken longer to release my funds held on my card. The excess is very high €2500 and the cost of daily insurance is a rip off, thankfully I have insurance to cover this.

We couldn’t get the car. It was the most terrible car rental experience ever Initially booked car didn’t have floor mats and my foot kept slipping so I requested to change the vehicle. After waiting for over 30 minutes we were finally upgrades to a bmw5 series . We then had to wait for the car to be washed. After 15 more minutes the guy came to us and said he cannot let us this car as someone else already booked it. So we walked away without having a car at all ! It was a complete waste of time.

Like: They were quick, knowledgeable and understanding of my needs.

The car I received had 90,000 kilometers on it. It was too old and didn't live up to the Hertz brand. I chose Hertz because their cars are usually new, typically with only about 10,000 kilometers. Additionally, the vehicle's features were poor, and the manual sunroof was extremely inconvenient. They also required me to pay a 2000 Euro deposit.