HITCH-Car-Rentals Car Rental

They're very helpful and accomodating. Especially, they don't charge us anymore for next days due to the Covid-19 Lockdown here in New Zealand, while waiting our flight home.

They were excellent in terms of customer service. The vehicles we have used have been older models and therefore extremely good value for money. They were mechanically in good condition and drove well. A month of driving in the South Island without a hitch.

Ok

I used a JCB credit card to rent the car. The staff initially said it couldn't be used and refused to swipe it, then spent half an hour trying to sell me insurance. After some negotiation, the staff finally tried my card and it worked. Later, I received an unexplained charge, and was told it was for a late return. After providing evidence to dispute this, I was then told it was for an early return. This explanation is unacceptable to anyone reasonable. Instead of taking responsibility, they gave various excuses with no convincing justification. The car rental experience was very poor!

They came to pick us up at the airport. The phone call was supposed to be free, but they charged us NZD 12 upon arrival.

I've rented cars overseas for many years, and this was the worst experience, hands down! First, our flight landed at 7 PM, but no one answered the phone when we called the car rental company. We had to take a taxi, costing nearly 30 NZD. The car rental location was very hard to find, and the GPS directions were off. Fortunately, the taxi driver was helpful, and we eventually found it. We picked up the car keys ourselves from a box at the entrance.

Car was severely damaged from previous rentals (cosmetic only) and was in a poor condition. Windscreen chips /cracks should have resulted in a new windscreen being fitted. Oil warning light was on and we were advised the firm didn't have the equipment to take it off. No clear policy on what constitutes damage or not (even when the car is quite damaged already). No deposit taken for car.

Everything about the car was fine and collection was super easy, staff were very lovely but there were no staff anywhere in the office when I returned the car which lead to me missing my flight. I was calling the office to try get help finding the drop off location and then had to just wait for someone to return to leave the car and get the shuttle to the airport.

I understand that renters need to keep the seats clean, but requiring us to clean the floor mats before returning the car is unreasonable. It's like being asked to wash the dishes after eating at a restaurant. The car rental company should be responsible for cleaning their vehicles.

Asked for a large SUV which we received however, the car didn't have a working radio with Bluetooth (it had an aftermarket radio). Told them we had to switch vehicles as we weren't going to use a car with no working radio in 2019. The staff were accommodating and advised we could swap for a car that had radio the following day, although it wasn't a 4WD. Annoying to have to go through this process but the staff was friendly.

I asked for an intermediate sized car, as I just moved to the country and had a lot of luggage with me. I asked for a larger car because of my luggage, and was promised a Toyota Corolla or similar. Hitch gave me a Mazda Demio, which BARELY fit my luggage. The keyless entry didn't work, and they were not very accommodating at pick up. I feel like I was downgraded on my rental, the car had no trunk space, and was SMALLER than I paid for. I feel like I paid much more than I should have for that car.

The pick up process was unorganised and rushed. The interior of the car was clean, however the car had a significant amount of dents already. There was no snow chains available. Charged $12 for shuttle from airport- this should be complimentary.

Solid car, with quality AA service offering. Ran well and was clean and tidy. Van service pickup was easy, but because 3 renters in van, we then repeated a lot of information 1 by 1 at desk. Could fill this in online or on way to yard. Put a bigger sign on Rd to find for dropoff

It was good. The only thing that happened was that the car didn't have the tank full.

I found the customer care person difficult to understand so missed the first shuttle. That made us very late for a funeral we were attending, so it was irritating to find the car had to be moved from the back of the garage, necessitating the moving of other vehicles. The premises are far too small.

Amazing service.

The staff were friendly and great. Excellent value for money.

Make sure check the car in detail when you pick up the vehicle to avoid any unnecessary cost.

Our Mazda6 was a wonderful car to have, and we appreciated it wasn’t a base model. Very friendly staff and no issues. Only complaint is that they initially told us via email the airport shuttle was $10 a person, so instead we took an Uber to the location. When we got there we found out they recently moved so we had to walk down the street to the new location where they also informed us that the shuttle was actually free.

Vehicle was old and tired, windscreen had chips. Staff was friendly and helpful. Quick and easy process