Record-Go Car Rental

Todo muy bien incluido el shuttle.

nice experience

We forgot a driver's license at home and they were very unwilling to change to a different driver. They did not allow a change, then tried to push us into a very expensive total insurance cover and scare us off from canceling the old and making a new reservation (it would be expensive, would take hours - neither was true).

Great service

Great FCO counter staff Carlos!

Good services

Excellent Cars and service but always line up

El coche era mucho mejor de lo contratado y en perfecto estado

The efficiency is quite good, but I was a bit disappointed with the diesel car. Fortunately, the fuel consumption is okay.

Car had significant damage on car door. Told they don’t fix damage until the end of the season (september). Rang customer services and said we were not happy. They said it’s a free country and hung up. Never again.

Overall, I was satisfied. Although there were some issues, they were resolved.

Very good

There was initially some doubts about the availability of a car beyond 6 hours from booking time, my flight was late and I was worried. They ended up giving me a bigger car and the price was slightly higher, but overall OK

They gave me a Toyota CHR hybrid when I picked up the car. It was fuel-efficient and only used half a tank over two weeks. The Echo tag also offered a 25% discount on parking fees in Madrid's city center, which was very convenient.

Good

Overall service is good

The staff are very professional.

Not bad

Madrid Airport T1, the store is easy to find, the staff speaks good English, and the fees were explained clearly. They didn’t push additional insurance after knowing I already purchased one.

Terrible, too hard to find. Spent an hour searching and had to leave the car on the road before going to the counter to get help. They showed me the way on the navigation, which is how I found it. Asked them to drive it over for me, but they flatly refused.