Sicily-By-Car Car Rental

Estoy muy enfadado con el trato propocionado por Sicily By Car. En el momento de entrega del coche, me pusieron problemas para cogerme la tarjeta de crédito con la que pagar la fianza, diciéndome que estaba bloqueada y que no podían aceptarla (la tarjeta estaba en perfecto estado, y la he utilizado después de aquel momento, sin problemas). Como solo tenía otra tarjeta que era de débito, me obligaron a firmar un seguro a todo riesgo con ellos de 58,46€, negándose a cogerme si no la fianza con la tarjeta de débito, y por tanto negándose a darme las llaves o devolverme el dinero de la reserva. Una estafa (pues, insisto, aunque ya se avisaba de que si no se hacía el pago de la reserva con una tarjeta de crédito se podía concurrir en gastos, la tarje de crédito SÍ funcionaba y funciona).

Excellent as usual

All staff are a delight to deal with.

Customer service and road side assistance is terrible.

All good

Great as usual

As usual no issues with the counter or car pickup and drop off process. Love dealing with these guys

Great staff

All good as usual

The car was a fiat 500 not the car we booked. It was in poor condition but mechanically ok. The Guy Andreas who we have met before is very easy to talk to and was understanding of the condition of the car. The process of getting a car at the desk took 40 minutes despite us being the only people at the booking desk. It was late in the afternoon so not ideal.

Great as usual

Overall, it was quite good. The drop-off process was efficient, with no damage or accidents. They upgraded me from a Peugeot 208 to a Citroën C3 manual diesel. The car had over 80,000 kilometers on it. I had to add AdBlue myself, costing over 16 euros. QEEQ mentioned I could get reimbursed from the rental company, but I threw away the receipt. Sisilybycar doesn't charge extra for cross-country trips, which is great!

The service attitude of the car rental company is good, and the car's condition is also decent. However, during the return process, it felt like they were trying to charge you unnecessarily, being extremely meticulous and picky about every scratch, which made me uncomfortable.

The staff were very efficient. You can scan the QR code with your phone upon entry and complete the process within a few minutes.

Satisfied

Car was great, aircon worked great in this hot weather.

1. The waiting time was too long; it took about 30 minutes from starting the process to getting the car keys for each vehicle. 2. The staff handling the car pickup required the driver's home address to be accurately searchable on her Google Maps app. This caused many issues. One of our driver's home address couldn't be found, so we had to use another driver's address, resulting in an extra charge of over 80 euros to add a second driver.

I reserved a small automatic car, but they gave me a large SUV and claimed it was the smallest car available. The vehicle was very difficult to drive in the narrow, crowded streets of Sicily and consumed a lot of fuel, making the experience quite painful. On the bright side, it did improve my driving skills.

The car they rented to me was extremely terrible. It was the worst car rental experience I've ever had. Firstly, the car didn't have a reverse camera, and it's 2024! Can you believe that a car still doesn't have a reverse camera? Secondly, the car's dashboard displayed a battery level that continuously dropped as you drove. To recharge, you had to brake frequently, making me feel like an idiot braking on the highway. Thirdly, the air conditioning was inefficient and only cooled when the car was moving. When stationary, it was no better than a fan. Lastly, the most intolerable issue was the lousy USB port. I had to use USB for navigation since Bluetooth was not an option, but the car's USB port was very unresponsive. Often, it would disconnect while driving, losing the navigation, and eventually, it stopped connecting altogether. Truly garbage.

The car I actually received was in terrible condition! The left side mirror was covered in tape and looked ready to fall off, and there were several scratches on the body. Though they did point these out when I picked up the car and told me to take pictures, they still charged me 500 euros for dents that were barely visible unless you looked closely when I returned the car! Fortunately, Zuzuche helped me with the compensation, but I would still suggest everyone avoid this rental company.