MADEIRA AIRPORT CAR RENTAL REVIEWS

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Car exceeded expectations and staff was helpful, however internet was extremely slow delaying payment of security deposits

I found the staff at the counter treated me differently as I had used a 3rd party provider and not booked direct and criticised the paperwork I had. They then tried to sell me excessive insurance that I didn't want. When I said no they then told me my car would be inadequate for the terrain and tried to bully me into an upgrade. All the time they were pushing to spend more money at the desk, I guess they get commission.

Always check tire pressure after pickup, you can pump them at any gasoline station. Repsol is my recomendation. Make sure you pay for extended insurance coverage in places like Madeira :)

A la llegada no estaban, tuvimos que llamar y esperar. La chica no dió ni una, ni sabia el importe de la fianza, intentó cobrarnos, cuando todo estaba pagada. Lo positivo fue que mostrándole la documentación de la reserva la fianza la ajustó a lo establecido y declinó el cobro.

They added mysterious insurance to the order. You must be careful. Even after we told them we didn't need it, they still added extra insurance. The rental company didn't deal with it, so we had to accept the loss.

I didn't notice it at the scene, but later I found out they overcharged me. I explicitly said no extra insurance was needed, but they added it secretly. First time being tricked in 30 years of traveling abroad.

Got Peugeot travellers as Vehicle. maintenace needs a little updating as tires were worn on outside edge of tire. Brakes were also warped/worn from heat/use and making noise with excessive shaking of steering wheel when applying brakes. With lots of downhills and steep roads left a little doubt about use.

It was recommended to us to get a larger engined car to help with the hills and.mountain driving but the car didn't have the power I expected having paid extra for it! Plus having not driven abroad very much I didn't feel confident in such a big car on small roads

Madeira airport is not very large, and the car rental company is located within the airport. The procedures were quick and there were no issues. Madeira's roads are mostly mountainous, especially in the old town, where many roads have steep gradients of over 30 degrees. If you're not an experienced driver, I really don't recommend driving in Madeira, as the roads can feel like a roller coaster and most people will find them challenging.

The staff were not very friendly. They forced to pay additional costs that were not necessary. The car we were given was not satisfactory. The lights were not working. There was only one staff. We had to wait to get a new car

Extremely helpful and knowledge front desk was processing rental bookings fast. The up sell of insurance wasn’t expensive and that waived off deposit as well which was a good proposition. The car was fairly new and was clean. The pick up as well as drop off instructions were given very previously and clearly by the front desk. Overall, Madeira Rent is very professional and reliable operator.

I have been using EasyRentCars and it’s my go to source for car rental for any part of the world. It’s super easy to use (especially the mobile app), reliable and the customer service is very courteous and prompt. I highly and always recommend EasyRentCars.

Handed in the car in the same condition as picked up and had a fast and uncomplicated experience

The counter is good visible and the queue was also not long. However, the counter staff is not friendly and is especially not supportive. We were only allowed to get the car if we sign extras - we told the employee that we do not wish any extras and he told us that this is compulsory and will be charged only if we return the car not filled. We could not read the full document because he did not print it and only showed us the signature field. After return we were charged an amount for rsn. Not recommendable at all.

Awful experience avoid at all costs! Gave us a car which had a punctured tyre and charged us £400 for damages!!

Excellent experience.

Had a problem with rental car and had to be replaced on day 3 of our holiday, but was sorted out with Avis with an upgraded vehicle , sent a taxi to our accommodation to take us back to the airport and pick up replacement

R.A.S.

R.A.S.

The car (Mercedes B Class) was so good I decided to buy one when I returned home!

Good booking process - highly recommended

signage very small in the airport and missed it first time. There was no one at he desk when we found it and had to wait for a few minutes for someone to come. Adding extra drivers was very expensive. The car was excellent - new, clean, spacious.

Booking was quick and easy