Will use them again

La voiture a ete fournie sans le plein d‘essence, je dirais aux 2/3. A l‘acceuil ils m‘ont indiqué qu‘il n‘était pas nécessaire de la restituer avec le plein (contrat de type Flex fuel SDR) et au retour j‘ai une facture de 35€ à payer pour le plein d‘essence. D‘autre part j‘ai un supplément de 24.39€ pour un véhicule diesel alors que je n‘ai rien demandé.

I have never received an email receipt from them, even though they promised to send one. They have not refunded the “deposit” and they have charged extra to my credit card. I will now have to fight charges with my credit card. I will not use them (or you) again, I will just go straight to Avis.

Personnel désagréable, on nous a obligé à souscrire une assurance à 145€ alors que nous en avions déjà une.

Goldcar is terrible, it will suck money out of you like a hungry leach. Trying to push services to you like crazy, they are obsessed, and if you refuse they will tell you what a terrible decision you are making and that you'll have lots of problems if you don't buy their insurance (blah blah blah) I hated it. I rented over 30 cars, so far, from various companies and always used a third party insurance and never had problems or such a bad customer experiences. Please read online more reviews about gold car and pay better more for a normal company :) The car was good though, no problems with it.

All good, fast communication with support :)

We waited for more than 2 hours at the desk! The power of the car we booked was too little for the roads on the island, so ‘needed’ an upgrade of the car and at the end we had to pay 380 Euro extra on top what we paid at EasyRentCars! No Goldcar anymore!