The car and service were excellent. The wait time at the airport was longer than I would like but drop off incredibly smooth. Highly recommended overall.

A great platform - can access top value cars really easily.

Very slow as they spent considerable time with each customer selling additional insurance . They were relentless about the upsell of insurance..leaving me insecure about what coverage I actually had after purchasing the premium coverage through the booking.

I would have to have been advised that it was a pick up counter and not in the terminal.

Awful 1xmale 1x female bullish in hard selling insurance not interested in us just in pushing us to pay€164.00 euros for the car insurance, rude ,abrupt,and at 66 years old I don’t like to be treated in this manner when I treated them with respect.Will look to avoid Gold car in the future out of 10 score 1.

Goldcar is terrible, it will suck money out of you like a hungry leach. Trying to push services to you like crazy, they are obsessed, and if you refuse they will tell you what a terrible decision you are making and that you'll have lots of problems if you don't buy their insurance (blah blah blah) I hated it. I rented over 30 cars, so far, from various companies and always used a third party insurance and never had problems or such a bad customer experiences. Please read online more reviews about gold car and pay better more for a normal company :) The car was good though, no problems with it.

All good, fast communication with support :)

Poor customer service from Sonia, who wanted to finish her shift. The vehicle had many defects to be reported, which proved difficult in the dark and time consuming but we were helped by Emanuel, who was waiting for his lift home. I have already cancelled my next reservation with you and gold car in February.