VENEZIA AIRPORT CAR RENTAL REVIEWS

Car was changed to Fiat 500, no issues with that. Paid for both my wife and myself to drive car, insurance docs backed this up, Budget refused to sanction my wife driving as they claimed we hadn't both hired the car. Will not use this company again, as any questions were met with "unable to help" and apparent language difficulties, although demanding extra payments were easily said.

I have never waited so long to get a rental car in my entire life! Over 2 hours, with not many people in line. While I liked the car, it was too big for our purposes, but I was so exhausted from the long wait that I didn't want to exchange the vehicle. I vowed never to rent with Ecovia again! 1 hour into the wait with no movement in the line. Still have not received an explanation or apology for what took so long!

Good company, but signs led us to doing quite a lot of searching. Please tell other customers it is on the top of the parking block and the airport exit number.

great car, great service, professional staff

the price was quite hight for this car other than that everything else was perfect

Too few staff, those there were good, but unable to meet the demand hence slow service. Parking in ecovia area limited, had to double park, nobody there to check vehicle in.

The counter staff in Venice were very busy when we went to pick up our vehicle but they worked quickly to look after everybody as fast as possible. The only thing I thought could be improved would be signage directing people to the proper area to fill out the appropriate forms.

Everything at Easyrentcars worked flawlessly. We had no issues during the entire rental process. I did contact their customer service right after I booked to confirm we should expect no additional charges when picking up the vehicle. They promptly replied to me query and correctly told us what to expect.

Check-in took longer than usual as there were 7 customers ahead of me but when I got to the counter, my time there took about 5 minutes. The service Rep was professional and quick. No issues with the car (Fiat Panda). Drop-off was also quick, took less than 5 minutes, I will definitely rent from Sicily by Car again.

Car was great, larger than expected. No queue at pick up counter and staff very friendly.

Inaccurate re pickup as stated on airport and it was off airport. Opening hours were inaccurate which meant we had to return our car earlier than we'd planned to otherwise they'd have been shut

Good experience from counter staff, very pleasant and efficient.

Booking was easy and I registered for discounted prices which I save £37. Will use again

Staff really good.

À recommander L’essayer c’est l’adopter

Très bon service A recommander

Once we found where to pick up the shuttle to the pick-up point, everything was very easy. The staff at the pick-up and drop-off point were fantastically helpful and kind. They deserve congratulations. The car was almost new and spotlessly clean. It was a first-rate rental experience.

Easycar was very easy!

pick up process in need of upgrading, car overall o.K.

Seemed good

Not much idea

Car was heavily chiped, dented and with two major dents which were not included on the condition report. Luckily this was picked up by me prior and was included on the report. Counter staff at pick up were trying to scare us to buy additional insurance despite knowing that we already bought this earlier from easyrentcars during booking.

Quick response from easyrentcars on booking. I was asked to provide two credit card, which luckily I had. IT would have been better if these things are mentioned in instruction.

Short delay at drop off caused by o my 1 person working responsible fir issuing cars and checking in returned cars

Most of the cars were manuel

Nous sommes tres decus de la voiture parce que nous avions réservé un VUS Jeep et avons recu un Renault Captur beaucoup trop petit pour 4 voyageurs. Durant les deux semaines de location, nous avons du composer avec une superposition de valises durant tout le trajet. De plus, nous avions pris avec vous l’assurance totale et avons du debourser 600$ euros a la prise de la voiture plus (+) 300$ euros au retour de la voiture.

Nice car, slick, professional and friendly service.

I can't think of anything better you could do

Very disappointed that you consider a station wagon and a minivan to be the same class of cars. I booked my car very early to make sure you get it right. If you didn’t have a minivan available you should have given me a better car, not a worse one. I was tired, had three kids with me and no time to argue with the personnel but this is two times that I am renting a car in Italy and I am extremely disappointed with the lack of customer orientation those people have.

Everything was great, I shall use you guys again.