ISTANBUL AIRPORT CAR RENTAL REVIEWS

Quite satisfactory

There was an accident, but it was quickly resolved after submitting the police report.

Satisfied

The process was very simple, and the car was in good condition. There was only one tire pressure warning which was resolved at a gas station without any major issue. Returning the car was smooth as well; just paid the highway toll and left.

The staff were very friendly and patient.

The service was enthusiastic, rental procedures were processed quite quickly. Maybe because it was peak time, I had to wait 20 minutes for the car to be cleaned and returned, but everything else was good.

Overall, it's okay.

This was my first time using this company. No need for a credit card hold, which was very convenient. The car had automatic toll payment equipment, so I could just settle the fees at the company upon return. Extremely efficient.

Very satisfied. The Turkish guy’s English wasn't very fluent, but the car pickup process was very easy. I rented a gasoline car but ended up with a diesel one without any extra charge. Although the tank was empty when I picked it up, there was a convenient gas station just at the exit of the parking lot. Cash and some small change are needed; otherwise, the staff may pretend not to understand English and try to play some tricks. The car had excellent overall mileage, covering a total of 2,300 km with the air conditioning on the whole time, and I only had to refuel four times. As a small-engine car, it did a great job of taking our family of three across various terrains. We hit a rock while reversing at KATAPUS beach, damaging the rear bumper, but fortunately, we had full insurance coverage. When returning the car, we only had to pay the highway toll, and everything went smoothly.

Satisfied

On the day of pickup, the staff were enthusiastic and professional. They patiently explained the vehicle's operating details and local traffic rules, which made me feel very reassured. The car was in excellent condition, clean and tidy inside, without a flaw. The seats were comfortable, and the driving experience was fantastic.

Very satisfied

The service was decent, but the car provided was poor quality, even though it was new.

Very efficient and considerate, they even waived the deposit when I picked up the car.

Convenient and responsible.

Pretty good, they gave us a new car.

Satisfactory

The service attitude is really disappointing. Staff were impatient both during pickup and drop-off, suggesting this is not an isolated incident. They showed enthusiasm towards local Turkish customers. While attending to us, a Turkish woman interrupted, and the staff turned to assist her instead, rudely asking us to step aside… This is the worst service attitude I've encountered in over 20 overseas self-driving trips.

Quick and convenient