Staff were great, car was great although not the sedan we expected, extremely easy drop off and pick up.
About QEEQ:10.0/10
Booking was easy, was a bit concerned by the style of the emails I received as the fonts and format of them looked a bit scam-like, however this turned out to be unfounded as qeeq were great and have good tips and advice.
“Invalid insurance, could not use for rental purpose.”
About Routes:5.0/10
The car had invalid printed insurance. When I called Routes, they emailed me an invalid digital copy. I had to scrap my plans that day, took photos of the invalid insurance.
The wait time at pick up was too long. The competitor cleared the line whilst only two customers were dealt with by Herrz.
The car condition was not as originally noted, but was rectified when brought to the attention of staff. We were 45 minutes later than planned leaving the Hire car park.
The drop off process was very quick and seamless.
The car was very comfortable and perfect for our trip.
Staff were friendly and polite.
About QEEQ:10.0/10
The booking platform was effective.
Once booking made, however, I continued to see recommendations for my booked dates on the app.
There are many people renting cars from the same flight, so even if you have a reservation, you still have to queue. After processing, you also have to wait for the car to be ready. I suggest not planning a tight schedule.
This was a fantastic experience! I was even able to get a free upgrade to a Wrangler, which I understand is rare, but was totally appreciated! Although I may have paid more in gas, the luxury of the vehicle was worth it!
About QEEQ:10.0/10
This was a great find! And for the price, I don't think anywhere even came close. Especially when it came to the quality. There is a reason I keep using these services.
I thought I could get Nisssan car but the customer service representative gave me another car without explanation.
Moreover, my deposit hasn’t been refunded for more than 10 days. I need to call Thrifty again for clarification.
Thierry proved to be a really good company, our hire care was really new and perfect for our needs. Bit slow service at pick up but to be fair it was Sunday evening and only one member of staff. But collection was really simple and quick. Would use again without hesitation
About QEEQ:8.0/10
QEEQ proved to be very effective and good value. I was a little confused as to what service QEEQ actually provided but went with the process and got a hire car at good value so I’m happy!
The car was broken down in the road, with check engine light on, and strong gas smelling. We have to call the road assistant to report the issue and waiting for 3 hours to get answer with the next day to have the replacement car. We end up with one more day stay in our intermedia hotel in Jasper and can not cancel that day hotel in Kamloops. So we wasted 500 CAD (Jasper hotel) + 300 CAD (Kamloops hotel) plus one more day stuck in Jasper in the mountain. This is horrible because of the bad condition of the rental car.
About QEEQ:10.0/10
Good platform to do the car rental and hotel booking.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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Rochelle Meah
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