Great car but too long a wait on pick up.

F.Ward

Canada

Reviewed: Thu, Sep 8, 2022

About Hertz: 9.0 /10

The wait time at pick up was too long. The competitor cleared the line whilst only two customers were dealt with by Herrz. The car condition was not as originally noted, but was rectified when brought to the attention of staff. We were 45 minutes later than planned leaving the Hire car park. The drop off process was very quick and seamless. The car was very comfortable and perfect for our trip. Staff were friendly and polite.

About QEEQ: 10.0 /10

The booking platform was effective. Once booking made, however, I continued to see recommendations for my booked dates on the app.

Small SUV | Toyota RAV4 or similar

4-day rental

Relevant Reviews on Hertz CALGARY INT'L AP

D.Kennedy

Canada

7-day rental

Small SUV | Toyota RAV4 or similar

Reviewed: Sun, Jul 7, 2024

“Very enjoyable”

About Hertz: 10.0 /10

Everything went very smoothly and no issues

About QEEQ: 10.0 /10

Car was good. Easy to organise an extension

Mona Lou(ie)

Canada

1 days rental

Reviewed: Mon, Oct 29, 2018

About Hertz: 6.0 /10

The attitude was okay, but they didn't explain key points about picking up and dropping off the car. They didn't escort us to check the car and just left the key for us to find it ourselves.

Wanda Copperfield

Canada

1 days rental

Reviewed: Sun, Oct 9, 2016

About Hertz: 2.0 /10

When picking up the car, I was told they didn't have the reserved model or any similar ones. It's bizarre; how can you take reservations without having the cars? I don't know if it was a website glitch or a rental company issue. Without upgrading, I would have had to take a smaller car. For safety reasons, I upgraded to a Toyota Camry, which ended up costing more than booking an SUV online. The car had 60,000 kilometers on it, which isn't too much, but it was hard to drive, making sputtering noises, and the steering wheel vibrated constantly, making me worry it might break down. It was a very unpleasant car rental experience.