PISA AIRPORT CAR RENTAL REVIEWS

All cars were junk. Seems to be the way in Italy, other people with me refused first offered cars too. Dreadful.

Very easy to deal with.

Very easy to deal with.

The car was quite new but it has a few scratches which was not marked on the rented document so I had to make the staff aware of it

The prices quoted by Easyrentcars are very competitive so I tend to go with them hiring the car from Easyrentcars.

The man on the counter in the car park was extremely rude and was driving dangerously around the car park! He didnt talk to us, just handed a key and didnt even show us where the car was. He looked confrontational. The man in the counter where I got my keys in the airport was lovely though.

All good. Don't rate Sicily By Car at all!

Rude and discourteous staff. Coerced me into buying extra insurance I did not need. Lied openely about not beng able to use my debit card. Giluia who was at Pisa terminal for Goldcar was the worst person I have ever experienced whilst renting a car. I rent weekly for work and to date this has been my worst experience ever. I have made a formal complaint and wish my 370 euros to be refunded.

1. The vehicle return process was made exceptionally painful and time consuming in that (a) Pisa airport signage is very poor in terms of guiding you to the car rental return location; and (b) the SicilybyCar return process out in 30C + heat was manned by only one very willing but very very overwhelmed staff member. Tempers were seriously frayed and I’m not sure how the staff member in question was able to remain calm under intense verbal pressure. 2. Found out at check in that the excess elimination insurance that I bought worked in an unusual way in That I would have to pay Sicily by Car up to €1600 and then reclaim that somehow or other from Easyrentcar or the insurer direct. This should be brought out in BOLD type in your terms and conditions as it is most unusual in my frequent experience of renting vehicles

Couldn’t find Target Rental desk initially this was because they are also called Liberty and this was the big sign above the desk. Target Rental sign was on a A4 piece of paper on a sign on the desk. It was very busy in the rental terminal so you couldn’t see the sign!

Very good and easy to use once desk found

Great team on teh desk. Gave me a new car and upgraded me. Really great service.

All good apart from th annoyance of having to print out a voucher that I didn't need anyway. It would be better if you could confirm that the voucher was not needed or can be stored on the app/phone.

Great staff and helpful.

Easy.....

Aucun effort consenti alors qu’on avait une carte de crédit à mon épouse....

No under underpowered car. Model poor

Easy enough to use but the on airport off airport collection not always obvious

Lied about the cost of the insurance 31 euro a day I was expecting the insurance to cost me £217 - They also said the insurance I had with the original waver was not valid compared to what they offered.

Explain to me how budget in piza Italy can rip people off

It was taken money from my account without any information. Delivery of CAR was everyrhing Ok but some days later I found out that IT has been transaction from MasterCard.

IT was easy to book!

Car new. Economical. Air-con worked well.

Booking straightforward.

Counter staff extremely helpful.

The car was not what I reserved but it was fine and provided enough space. Charged an extra €250 for insurance.

There is only one staff to serve all the customers

You really need to make it clearer where the location is. I went to the main rental area which was wrong. I also found it very difficult to find the location upon returning. Finally, the car took CNG, and it was difficult to find a service station providing this. All of the above points could be easily provided on one piece of paper when collecting the car. Otherwise a good car, and clean. Nice customer service too.

Europcar desk at the airport had a queuing system 5hat meant they served their own customers first even when they turned up after our arrival. It wasn’t until I complained that they dealt with my rental. The drop off in Verona was excellent.

Really good booking platform. No issues

personnel serviable et agréable. pas d'attente. voiture nickel, très efficace pour le retour. rien a dire, très bonne expérience.