IBIZA AIRPORT CAR RENTAL REVIEWS

The car was virtually brand new with less than 500 miles on clock.Also we booked a Corsa and were given a much better c3

There was a two-hour wait just to get served this occasion...

The process of picking up the car at the airport counter was very slow. During both pickup and return, I noticed that Budget added unauthorized charges to the bill. When picking up the car, they didn't ask if I wanted to refuel it myself and instead chose the option for the rental company to fill the tank, which cost an extra 56 euros. I had to request a new bill after noticing this. When returning the car, I found an extra driver fee on the bill even though I was the only one with a driver's license and my friend didn't have one, so it's impossible for there to be an extra driver. Even if I needed an additional driver, they would have to provide their license at pickup. These issues made me feel that this rental company is not very trustworthy and always looking to overcharge.

Terrible, thieves, schemes to extort money. I sent e-mail explaining the situation.

Didn’t shoe up to collect us at the airport to pick up the car. Didn’t take responsibility for their mess neither contacted us to inform us at any point. Over an hour waiting at the airport for them. We were forced to use public transport so we didn’t they to our hotel until 2am. Forced to rent a car with another provider which increased our expenditure. Won’t use them ever again

Great service - we arrived later than anticipated but the desk was still open on arrival. Also, we left a mobile phone in the car when we dropped it back and the Avis/Budget representative (a Mexican chap) very kindly chased after us from the 5th floor of the car park to give the phone back. Would definitely recommend!

Very good and simple service

Goldcar added extra 25 EUR for the airport fee even though I have bought all included voucher and they refused to read what was said in the voucher details, saying: "all have to pay that extra fee".

Second time I have used them. Once in Majorca and this time. Super long queues and the staff have a really bad attitude. We walked out without the car!

The car was good but I spent 35+89 that I didn't expect. They haven't been so clear with me during booking reservation.

Centauro refused to accept the insurance I purchased from Easyrentcars and charged an additional €66. They also charged an additional €25 for an optional fueling service which I didn't request or require! It really felt like a scam but they wouldn't release the car until I fulfilled these requirements.

Endroit de restitution compliqué à trouver sur Waze mais bien placé car près de l’aéroport

Had to pay 4 times more for insurance than car rental. Otherwise, was told airport fee is 20 Eur per night too. Bad experience.

Bcp de monde pour la récupération mais peu d'agents de comptoir pour répondre à la demande donc temps d'attente long. Bcp de dégâts sur la voiture n'ont pas été marqués dans le contrat, nous avons fait un tour complet pour éviter les mauvaises surprises au retour. Aussi, il manquait un bouchon d'air sur un des pneus (dangereux !!!). Sinon, véhicule qui roule bien et sans souci particulier.

No information on where to go when you arrive everything on documents in Spanish Had to walk around asking other car rental places what to do and where to go

Ibiza Airport meeting point location needs serious improvement. Has to be manned or find a system where each customer who arrive can get a queue ticket order and form the queue in order of arrival to avoid storming the shuttle van. Also signs to inform that EasyRentCars booking might be with OK Rent a Car. Better welcome and information at the airport will grow the number of customers on the long term.

The drop off location wasn’t clear and was different to the location on the paperwork, however once I had this address it was easy to find.

I struggled to find the drop off point.

Better car than booked was offfered

Easy to use site

The booking confirmation did not advise that the company is not located inside the airport, neither where to meet the shuttle van to the agency. At the agency, they forced us to pay for extra insurance, despite the fact that we had already bought the full insurance coverage from Easyrentcars. They said the insurance by Easyrentcars was not valid for them. So we had to pay EUR 90 for their insurance, which was more than the full booking cost. The funny thing is that the EUR90 was to cover only for scratches and mirrors. If we had the windows broken this EUR90 would not cover for it???? They also did not take American Express. My husband and I only have American Express. If they did not accept AMEX, Easyrentcars should haven't taken this card as payment for the booking at all or advise accordingly (not in a generic T&Cs) that Click Rent specifically do not take AMEX. The car given to us was completely damaged, crashed and dirty. When I complained about it they said that I could wait to exchange for another car. However, after spending more than an hour to get the car we decide to go ahead with the terrible car they gave to us. Please see the document attached and a photo I took of the front of the car.

Worst rental car that I tried im my life. They gave me a different car that I have booked, completely dirty. They tried to sell me more insurance covers. In the first day the AC broke. I return to the office and they changed my car for another manual car. But i have booked a automatic car.