CAR RENTAL REVIEWS ON OK MOBILITY AT IBIZA AIRPORT, IBZ

It took 5 hours to get the car, and they aggressively pushed their insurance. The staff's attitude was poor.

Demasiado tiempo para recoger el coche. Vehiculo bastante dañado y con defectos como por ejemplo que no funcionaba el limpia trasero y no tenia agua para los cristales

The car wasn’t overly clean and had lots of scuffs and marks on. But service was good, and quick.

There was a two-hour wait just to get served this occasion...

Endroit de restitution compliqué à trouver sur Waze mais bien placé car près de l’aéroport

1. The car rental company informed us to wait for the shuttle bus at Ibiza Airport P3 parking lot. After waiting for an hour, we found out that the location had been changed to P1 parking lot without any notification, ruining our plans. 2. When we finally reached P1 parking lot, there were no staff present. Passengers rushed to board the shuttle bus as soon as it arrived, causing disorder with no sense of queue or order, regardless of how long people had been waiting.

Terrible service on picking by one of the drivers (asiat guy) Not good explanations on pick up Super hard to find at the airport Still did not receive my email concerning fuel back

All good

Too many people, long queues, similar to getting a license, and the service is poor. The staff have bad attitudes and are impatient!

Bcp de monde pour la récupération mais peu d'agents de comptoir pour répondre à la demande donc temps d'attente long. Bcp de dégâts sur la voiture n'ont pas été marqués dans le contrat, nous avons fait un tour complet pour éviter les mauvaises surprises au retour. Aussi, il manquait un bouchon d'air sur un des pneus (dangereux !!!). Sinon, véhicule qui roule bien et sans souci particulier.

Ibiza Airport meeting point location needs serious improvement. Has to be manned or find a system where each customer who arrive can get a queue ticket order and form the queue in order of arrival to avoid storming the shuttle van. Also signs to inform that EasyRentCars booking might be with OK Rent a Car. Better welcome and information at the airport will grow the number of customers on the long term.

I will be travelling to Ibiza on regular basis from now on and would like it if my 23 year old daughter who has 5 years experience and a clean licence could be insured to rent from ok rent

The drop off location wasn’t clear and was different to the location on the paperwork, however once I had this address it was easy to find.

I struggled to find the drop off point.

The car battery was dead the second day and customer service did not answer the phone.