WASHINGTON DULLES INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Very good

Like: The size of the vehicle fits our need
Dislike: Nothing

Pick-up and return was okay, there was a shuttle right outside the airport, and the counter line was short. However, they overcharged me for gas (even though I returned the car with a full tank), which took a while to resolve. At pick-up, I was informed that the booked car didn't have supplementary liability insurance, which is essential in the US as it's needed in case of an accident. QEEQ's customer service confirmed this. I recommend QEEQ to alert customers about necessary insurance upfront. I also had to buy a 5-day ezpass for tolls, but only needed it for one day on the Washington-New York route. This wasn't clearly explained by QEEQ's customer service.

Like: Rental car value was great
Dislike: Initial car condition poor and dirty

The queue wasn't long and it was pretty quick.

Additional charges were excessive and they promoted unnecessary expenses

I had previously rented a car at Washington Dulles Airport and experienced Dollar's aggressive upselling. So this time, I deliberately avoided Dollar and chose Thrifty, not knowing they are the same company. The attendant I encountered this time was even worse than the last one. Initially, the paperwork was smooth, but then they started pushing all sorts of insurance and toll passes, asking me to pay an additional 300 dollars, almost the cost of my 10-day rental. I repeatedly said I didn't need them, but he kept pushing. A Chinese friend behind me in line couldn't stand it anymore and told him I had already bought the necessary insurance when booking, only then did he stop. However, his attitude changed, and he angrily tossed the documents to me, directing me to the C-class car area. When I got to the parking lot, I found their so-called C-class cars were small vehicles like Hyundai Accents, whereas I had booked a compact car. I went back to negotiate, but he insisted that the car I booked was of that class. I called QEEQ customer service for help, but they couldn't resolve it either. As it was getting late, I had no option but to drive away in frustration. Later, I noticed the rental agreement clearly stated the car class as 'B', it felt like deliberate retaliation! This was the worst of all my international car rental experiences and I have never encountered such a malicious person abroad!

Average

Hardly any waiting in line, and the service attitude was great.

Because we had a lot of luggage, we booked a mid-to-large car (Chevrolet Malibu). However, at pickup, they could only provide a compact car (Volkswagen Jetta), so we had to fold down part of the rear seat to fit the luggage.

Pretty good, but a bit slow.

Like: The vehicle was exactly what we reserved,we have a little problem,we had to change the oil,but it was a 40 minute of "trouble",everything else was great.
Dislike: The time what we spent finding out on customer service what to do with a car when the engine control lamp showed up.

1. When I arrived at the store, the car delivered did not match the one I reserved; 2. I had to pay extra to switch to the same model I reserved; 3. After returning the car, even though the tank was full, I was still charged as if it wasn't; 4. Various charges kept appearing afterward, even more than two months after I returned the car, there were still unexplained charges;

I must severely criticize the service at the Advantage store partnered with Europcar at Dulles Airport. First of all, this store did not have the Yaris model advertised online, seriously misleading customers who prefer this model. Other cars in the same group showed obvious signs of severe damage and neglect from the outside (tires had severe collision marks). Even after changing the model, they still could not provide a car without severely damaged tires. The most unacceptable part is that, although the contract clearly stated that E-pass rental was not accepted, the rented car had this device turned on, leading to a week of driving without the renter's knowledge. The issue was only discovered when it was impossible to pay at a manual toll booth. The store did not handle it properly even when approached, and after returning home, a management fee of $25 per toll was charged (not per contract!). Multiple communications with the store were met with rudeness (although an employee named Amier was decent and suggested discussing solutions after the contract period ended, the store manager and relevant staff refused to acknowledge their responsibility and existing issues after the contract ended, continuing to charge $165.81 in management fees per toll as per the contract). I want to use my personal experience to warn all our users to be cautious when choosing this unscrupulous store—Europcar at Washington Dulles Airport (partnered with Advantage in the USA, so it's also Advantage). In addition to safety checks when choosing a vehicle, make sure to check the E-pass switch status above the front windshield matches your contract! This particular store charges management fees per toll as per their contract, which seems intentionally designed to incur high fees!! I also urge the rental platform to cancel the credibility rating of such bad stores and stop cooperating with them!!

Like: The car and service we’re more than awesome!

Attitude is acceptable

Like: Car was okay. A new Mustang.
Dislike: I was charged extra 25 USD for being 1 hour late and another 30 something dollars for Surcharge which was not told me during the rental

It's okay.

Dislike: We were denied our rental because I am a US citizen. We had to cancel the easyrent a car booking and pay a higher fee directly to Budget.

The airport provides a free shuttle service. The pickup point is very close to the airport. There were many people, so the wait time was quite long. The car was in good condition.