TAIWAN TAOYUAN INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Like: our board bags didn't fit in original car so they just swapped it for us no problem!!! met us at the airport for pick up and drop off.
Dislike: not more companies like this around the world!!!

Like: Wendy was friendly and the car is in good condition.
Dislike: Wendy couldn't find the reservation initially which contributed to a delay on meeting me at the airport to get the rental.

For this JT company, nobody at the airport knew about it. They sent a message at 11:30 PM the night before departure, asking me to add someone on WeChat to arrange the car pickup. I had noted my arrival flight and pickup time when I placed the order. I waited 40 minutes at the airport before someone showed up, then it took another 20-minute drive to reach an office outside the airport. It was basically a private rental company with 5 or 6 cars. They briefly recorded my details and asked for a security deposit of 2000 RMB. I offered to pay by card, but they subtly insisted on WeChat or Alipay. Due to time constraints, I didn't argue and paid as asked. Later, I was told it would take 90-120 days to refund the deposit, which I found problematic. The car they provided was different from what I had ordered and seemed to be of a lower tier. It wasn't fully fueled either. The condition of the car wasn't good; the steering wheel was not aligned, and the wheels were not properly balanced. I wouldn't recommend renting from this company in the future.

The car had 90,000 kilometers on it, and when we first picked it up, it only had one bar of fuel left. The headlight indicator was broken, so during the day we didn't even know if the lights were on. When we were picking up the car, they kept urging us to take it. We clearly booked the car for five days, so it's their responsibility to have the car ready. They said if we didn't come by 2 PM, we'd have to wait until evening, which made us rush and feel stressed - it was just ridiculous. Our vehicle got scratched, and the compensation was arbitrary with no clear guidelines. The car was in poor condition, with unrepaired dents on the door. For a very small scratch (no paint fell off, just a tiny crack in the base paint and the bodywork was intact), they insisted on repainting the entire rear and charged us 1100 RMB. We got severely ripped off - do not choose this company.

Like: Everything is good and efficient.
Dislike: Nothing at all

Simple procedures and warm service

The car was in terrible condition, an old car that had been driven over 100,000 kilometers. The tires had no tread, and there were numerous scratches and dents all over the car. We waited at the airport for them to deliver the car, and they made it very difficult for us. First, they asked for a deposit, which they would hold for two months, and then they tried to sell us insurance. They claimed that even if you bought full insurance through the rental platform, you wouldn't get compensation. They threatened us with various fines and penalties. The lease terms were misleading and unfair!

Very good

Friendly and professional service

The service from the car rental staff, Judy, was excellent. She explained everything patiently and thoroughly. Picking up and dropping off the car at the airport was very convenient. This self-drive trip in Taiwan was quite tight on schedule, and Judy’s assistance was invaluable. 10 thumbs up for Judy!

Excellent service

Judy, who assisted us with the car pickup, was very professional, attentive, and enthusiastic.

The staff was very welcoming, efficient, and provided considerate service.

The staff I met were very friendly.

The car was delivered and picked up at the airport. The driving instructor explained the traffic rules and driving precautions for both Taiwan and the mainland. The service was warm, thorough, and responsible.

Overcharged

Very satisfied, the staff were very friendly and enthusiastic.

Like: Nice car
Dislike: Nothing

Like: The car was clean and price is good.
Dislike: The tyres need changing, and aircon belt need to change.

Like: Fast and efficient