BOSTON LOGAN INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

The process is simple and I am very satisfied.

Very satisfied

Satisfactory

Easy pick up. Helpful and efficient staff. Great Car.

Price Drop kicked in and saved almost £100.

Very satisfied

Very fast service

Satisfactory

This was a difficult pickup as there was a credit card issue and there was no other option to exchange the card without cancelling and rebooking. Eventually resolved after over 1 hour. Car was acceptable but options on tolls not clearly explained.

No problems

Avis provided a smooth and efficent service.

Booking was easy. Although i took out the insurance with QUEEQ but wasnt aware it only covered the driver andnot the passengers.

Very satisfied

It's okay

Car was dity on pickup. No floor mat on passanger side

Too many people in line, but everything else was good.

I needed to pay extra that I wasn’t expecting. Insurance I believe. They also didn’t ask for extra drivers so I forgot to do it at the counter.

Hertz said they had no cars available because I had booked less then 24hrs before my booking. The lady at the counter said she didn't have to honour bookings that were booked less then 24 hour before the collection time. She confirmed this with her colleagues. She said try other companies but they are probably full as it's Christmas eve. I tried a few other companies and they all had no availability. I went back to the same hertz counter and lady and asked if they had anything available. She said no. I asked was there anything even a van, anything. eventually she said they had a Tesla but it was over $1000 for the 3 days. I had already paid €254 to QEED. The $1000 was too much. I contacted QEED who asked me to ask for a letter saying they had no cars available, I asked the lady at the counter for this, she said she can't do this but to ask the manager who she said was somewhere downstairs. I went looking for her for about 20 minutes asking other staff in the car park etc. I then came back to the counter and said I can't find the manager to the lady. Then another lady stepped forward who was the manager. I explained that I was told there was no cars but I had a confirmed booking. She instantly said take any car as if there was no issue in the first place. Of course I was delighted with this. The lady who made everything complicated then processed my booking as if nothing had happened. It was stressful and I don't understand why it was made so complicated. The lady behaved as if nothing happened. Even how she said they have no cars was as if she was saying something totally unimportant. Strange experience, I think the staff must be exhausted as it seemed like dealing with an emotionless person. Its as if she was telling me where the bathroom was not 'we don't have any cars and your holiday is potentially gonna be very stressful lets see what I can do to help.' Luckily I was on my own and felt quite relaxed as I wasn't in a rush this day. In the end I got a TESLA for the same price which was great. Just odd to priced at $1000 + then told its no extra just take anything. I am a gold member of Hertz perhaps that helped. I don't know. Everybody else was great to deal with expect the lady at the counter. Very strange.

My experience with Hertz could have been better.

Good service

Overall experience was pretty good. They didn't push any additional services, and the staff at pickup were very helpful. The only downside was an extra $200 charge at the end, and I still haven't received a breakdown, so I'm not sure what the fee was for.

Overall satisfied

Very satisfied with the car rental service. The chosen model was unavailable, so they upgraded us to a new Chrysler Pacifica.

The rental company pushed for insurance, and only stopped after I added the ePass service.