GENEVE CAR RENTAL REVIEWS

Your website said cars were insured for use in Switzerland but failed to mentained wntertyres are mandated. We needed to upgrade the car to get the tyres at a cost of €210. Very unhappy and the Europcar girl was hopeless at dealing with the issue denying any association with the problem as the booking was not made directly. She then failed to give us the map for the return of the car. In Geneva finding the French side is very tricky and it took us over an hour of curcling the airport to find the place. In the end we picked up the map from the Swiss side and managed to return the car. Overall in an industry of continual gotchas this one was well up there.

It was a bit confusing having to walk through the airport to get to the French side - this could have been explained better when booking the car. Also, the map and sat nav reference for drop off was wrong and luckily my husband seemed to know where he was going - this should definitely be looked at, as if I was on my own, I wouldn't have had a clue!

This booking was for a car with summer tires in winter in Switzerland where it is illegal to drive without winter tires. We had to pay an additional £120 for a car that was safe to drive in winter.

In the middle of the winter I would expect your fleet of cars at Geneva airport to be equipped with winter tyres. The Swiss side fleet has but the French side fleet doesn’t and a surcharge for it is 23 euros a day. This is profiteering. How can you send people out in the snow on summer tyres, it is irresponsible and charging this much of a surcharge is despicable. I shall take this further.

As above. As we were in a resort often used for people going skiing I would expect these to come as standard as a matter of safety.

The gentleman at the checkout desk tried to aggressively upsell me, which was uncomfortable. However the man who handled the car pickup and drop off was excellent! Very helpful and excellent customer service.

1. it is really difficult to find the way to drop of the car. They give you a picture with the way you have to follow in order to deliver the car but on that road there is not any petrol station to fill the car and is like a labirinth. 2. On the paper which you received when you take the car sais that if you want to drive on the highway you have to pay . There is not clear of how much money you have to pay and the sign of the car for the swiss highways there is not sticked on any car of Europcar . That means that company does not stick the stickers in order to pay 40 euros just to drive on swiss highways. When i ask them about the sticker they told me is mine. The sticker is not mine it is has to be stuck on the car. 3. They told me that i will be charged with petrol because i coouldnt find a petrol station on the map they told me to follow and till now i have no idea about the cost.

europcar need to set up the drop off (for Geneva airport French side) on the car sat nav as home (or favourite destination) plus winter tyres should be standard (as it is on the Geneva side)

Had to pay double at the counter for winter tyres, then lied to about a scratch at the end not being charged after I said it wasn’t me

When we collected the car we had to upgrade to a larger vehicle for another £45 in order to get snow chains.

The staff were pleasant but gave us no paperwork nor instructions to get back to the French drop off location. We went round in circles for ages. Eventually, we found the Alamo desk on the Swiss side but they did not really help. Again we went in circles. The car itself was good but the return experience was very stressful and spoilt our return journey

It would have been helpful at time of booking to be told it didn't have winter tyres rather than being told 30euro a day for winter tyres

The car did not have winter tyres despite me making it very clear I was going to a ski resort. I had to pay extra for the winter tyres when collecting the car.

Will never use Europcar again! And will never hire from the French side of Geneva airport again - both are too much stress and hassle! No winter tyres available on a car that will spend 90% of its time driving up the alps? Then told because I didn’t have winter tyres I need to up the insurance to cover - double the rental. Then told car I ordered not available and to get a car we could fit our luggage in I needed to pay an upgrade, not happy! Then access to French side of Geneva airport is unmarked and very difficult to find - even with Satnav. Whole rental was a very stressful experience for 80 miles driven to resort and back, next time we will use a transfer service!

Counter staff were fab. Tried hard to explain the drop off process- unfortunately the address does not correlate closely enough to the drop off site. We found it but we’re lucky we left enough time.

We had to pay 50 euros extra per day as they didn’t have snow chains. They only had Car with Winter tyres. Very disappointing.

Very good

The French pickup / return area at Geneva is very poorly signed and the directions given were really inadequate. On return, no staff were at the drop-off point and vans were blocking the few free spaces. Staff at the desk declined to give any receipt for the return of the car.

Did not take responsibility for fact I asked for winter tyres just gave me a bill of €250..

To offer a car for hire in Geneva in January with summer tyres (and they be dismissed with a Gallic shrug when complained about on return, fortunately safe) is totally unacceptable.