ROME CAR RENTAL REVIEWS

Terrible. Overcharged.

The claim service is relatively slow.

Very satisfied, highly recommend. Used translated Chinese driver's license to collect the car, the process was smooth, and the deposit was 500 euros. Note 1: The rental store is not at the airport rental car counters area; it is at the same place as the parking, in building C on the 4th floor, directly accessible from within the airport. Note 2: During the New Year, the ZTL restrictions in Rome change. If you're not familiar with ZTL rules, pay attention to road signs. In most cases, Google Maps will navigate around these zones, but if the destination is in the city center, it can be tricky. Most satisfied 1: Confirmed via email that I could return the car by myself early in the morning, just put the keys in the iron box next to the counter and don’t forget to take a picture. This solved my problem of having an early flight the next day. Most satisfied 2: Possibly got an upgraded model, the car was new and clean, although the screen was small, it was still smart. The steering wheel vibrates to return if you cross lanes. Most satisfied 3: The staff was very efficient and to the point.

Upon returning the car, they claimed there were scratches, but it was obvious that the scratches were pre-existing. They said it was our fault for not taking pictures when renting the car and charged us 180 euros. It's really frustrating.

The company's own insurance is expensive.

Good

The plant form was good. However, I found they extra charged me some money 3-4times that I can’t match with my bookings. The payment is paid by my husband and he didn’t not about it. As it’s annual audit, I just found this problem. It may be just my personal experiences, but still don’t feel ok about this.

Very satisfied

Very satisfied, and they support one-way rentals, which is very convenient!

The rental company is Eurocar, and the staff are quite nice. However, they didn't anticipate that registering for a charging app would be difficult for foreigners. They didn't inform us in advance and didn't provide multiple app options. The two official apps they recommended could not be registered.

Charged money without providing service!

Terrible, they did nothing and charged me four or five thousand. It's a scam.

Overall pretty good

Patient and attentive

The company I rent cars from the most in Italy. Great service.

Pretty good, rented twice without any major issues

Not bad, we wanted to change to a bigger car. Added a bit of money and got it done.

Pretty good overall, but they won't assist you before 8 AM even if someone is there.

I highly do not recommend this company. First, there was no shuttle bus at the airport. Most likely, you will need to take a taxi to the rental location, which takes about 10 minutes and costs 15 euros. Secondly, the prices quoted on-site were completely different from the booked prices. The staff will try to persuade you to rent at a higher price and buy insurance through bargaining. Just firmly say no in such situations. I ended up with two reservations by mistake, so one of them was refunded later without issue, but the refund on the day was very troublesome.

When I picked up the car, the fuel tank was not full, even though the agreement stated to return it with the same fuel level. I returned the car with more fuel than I picked it up but still got charged 58 euros for not refilling the tank. Additionally, the car model was not as promised. This company is quite deceptive. Be cautious when choosing them.

Lancia Ypsilon not as good as Ford Fiesta (per booking expectation)