PALERMO CAR RENTAL REVIEWS

Did not have the car that I requested. They said that Fiat 500 is too popular amongst thieves hence they gave us crappy Kia Picanto. The car was new but the motor was too small and not powerful enough. The pick up location is 10 minutes drive from Palermo airport. We had to call the pickup location and wait for 20 minutes to be collected. Then we spent another 30 minutes waiting for the car. All in all an average experience.

Friendly staff

I have emailed in a complaint which is city being dealt with . Almost an hour and a half waiting at the desk to pick up. Vehicle was not cleaned outside. They charged me 35 euros penalty to put less than 20 euros of fuel back in on return. A fee which I was not informed big when picking up the car. I couldn't find a station close to the airport on return and since I only used the car to drive to my hotel and back I thought I'd tell them I didn't put any petrol in and simply pay to replace what I'd used. Very poor customer service. Very sneaky not to have told me this especially when they covered the other details with me leaving that part out.

Booking was easy and I've made another booking with you fir another trip. Prompt replies via email dealing with my complaints.

Dommage l’assurance presque imposée de 180€

First of all, the car wasn't a Mercedes-Benz as advertised.

This location is super convenient!

Easy to book!

Everything smooth and pleasant as always. Upgrade offered and taken.

Fantastic app and better prices than all the other competitors.

Always a pleasure renting with Maggiore. Everything was smooth. Was given a better car also.

Always a smooth process with Easyrentcars, couldn't be happier.

3hour wait with children is unacceptable

All fine as usual. Will book again.

Best app hands-down. Love it.

No need to queue

Avis is really terrible. When I arrived at the airport, they first asked if I could drive a manual car. I said no, so they told me they only had one automatic car left, which was twice as expensive. Now, after final settlement, it turned out to be three times more expensive. I returned the car with a full tank and had paid for the toll in advance. It's outrageous. Once you sign, they don't recognize anything. I saw that Avis has the most negative reviews, seemingly managing to survive by deception. I swear I will never rent an Avis car again. Everyone should be cautious! Previously, I rented with Europcar in Norway and other countries; the price was always what I paid in advance, never like this!

Great service

It's okay

Long waiting time

Le personnel a été insistant sur le rajout d'une assurance complémentaire malgré le fait de lui avoir dit que nous avions lu correctement ce qui était pris en charge par Easyrentcars

You show absolutely wrong car! They gave almost a van, which was really hard to park.

Nice services, from start to end.

Very smooth experience. We had some difficulty picking up the car as no staff were available at the actual area with cars but we found it eventually

Very satisfied