JOHOR BAHRU CAR RENTAL REVIEWS

Booking for Perodua Bezza, and the car we received is Proton Persona which is better. 5 star service

Keddy by Europcar provided good condition car at affordable price. I would recommend other people to book from them. However, considering a lot of people need to pick up the car in the Jb city, the management should consider setting up a car pick point in Jb city.

This booking platform is awesome. The best feature is it allows free cancellation.

Location and flexibility for different pick up and drop off location is a plus point.

Need to work better on the app functionality for pick up and drop off at different locations.

Kindly double check the car steering/wheel alignment & tyres condition before customer pickup.

We didn't wait long for to pick up our cars. My car had obvious accident scratch on the left door (from previous usage), but everything else was fine. Booking process was very simple.

The whole pick up process is slow. I was wondering if they can speed up the process by requesting for details online first and cut down on manual paperwork. Be prepared to wait at least 30 minutes for the whole paperwork to be completed. We chosen the option for car seat for our little girl at 3 years old. They did not want to install the car seat and expect the customer to install themselves. I am not the owner of the car seat and hence this again slows down the process of collecting the car of trying to figure out how the car seat works. The car seat looks old too and don't look clean. I opted for Nissan Almera but got a Proton Persona which they mention as equivalent. So do beware if you are expecting an imported car but got a local car. Nissan is surely more stable and comfortable to me.

They could include options such as car seats in the total price.

The car allocated (Toyota Innova) wasn't the model booked or its similar, it was bigger but far more inferior in every aspect and also really old. Pre-check wasn't well done as brake-lamp did not work, fortunately i checked during check-out. This resulted in delayed check-out of the car as it had to be fixed at a different location. Manager wasn't helpful at all in resolving the discrepancy but other staff were polite and professional.

Good

The car rental counter at Johor Bahru airport is in the main hall. After exiting the gate, you can see it after passing through a bookstore. The return location at KLIA2 is a bit hard to find. However, the staff was very nice during the return process and didn't give us any trouble.

Best company to rent car in Malaysia

Best company to rent car in Malaysia

The customer service is average.

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Pick up process was hassle free.Thank you to Mr Alif from pick up counter Senai Airport

Counterstaff very helpful and fast

Good booking platform

It is a great experience with Europcar. I would like to book with Europcar once again.

overall the car condition is moderate but pls regularly to service the car because the steering got a bit twisty when driving to 120km/hr.

To provide more choice and selection for the customer.

The lady we dealt with at Senai airport on both collection & drop-off was excellent. A great ambassador for Hertz - I believe her name is: Aqilah Fasyhah Binti Tumin. Based on our experience with her; we'd use Hertz again.

Really pleased with the ease of booking

Very warm, easy transfer and recommended

Easy to use, less expensive

car was clean , easy to drive. easy to book online price reasonable pick up/drop off convenient

Not sure if price got drop or not. Easy to book online.