ALICANTE CAR RENTAL REVIEWS

When i arrived to pick up the car I was surprised to learn that I had to pay for the cost of the fuel, i did not realise this to be the case. I would have accepted this but I was asked to pay 160 euros for a tank of fuel for this type of car. This is approx 100 euros too expensive and the rest was explained as 'other' fees... I was not willing to pay this much and so I was forced to accept a much smaller car but still forced to pay 110 euros for a tank of fuel which is a total rip off. I therefore had to take a much smaller car than I was expecting, had to squeeze my family and luggage in and pay 110 euros for this privilege. The staff member as extremely rude, unhelpful, unwilling to se any other point of view and plainly didn't care. It got our holiday off to a very poor start.

Although I had documents saying amount due at airport as 0 I still had to pay a fuel surcharge of €24 (or they refused to give me the car) plus the incessant pressure sales techniques from Goldcar to take their insurance. Booked a Ford Focus got a Seat Leon which was smaller than anticipated

Booking was easy and the automated price drop re book is fantastic

RIP OFF One lady on the counter waited over 30 minutes to get my paperwork while she was doing the up selling bit to another English customer in front of my family Then when I got to the counter I had the big up sell on everything which is another story Returned the vehicle early in the morning as our flight was very early, I videoed the vehicle before parking up the vehicle was in prestine condition I have been noticed by my credit card company they have taken over £400 off my card for I don’t know what, I have now got to fight budget to get my money back the whole rental was a scam, cheap hire and take what money you want off the customers card at the end I will be taking this to the highest level with maximum exposure to avoid others being ripped off

Car was fine. My own fault, but the fuel policy was not clear enough. What started out as a very good value rental soon gets eroded with additional and unexpected fuel refill charges.

The mobile app can be difficult to navigate. Spent ages looking for a way to change currency. Would be good to default back to home currency instead of last used. Also would be good if fuel policy other than full to full was highlighted more prominently. Fuel policies can have a significant impact on overall cost.

Wouldn’t use them again a lot off hidden charges forced into extra insurance to be honest there a complete rip off will NEVER use them Again

You should look into the company’s you deal with more ! Such as gold car !!

Well I still have not yet been given my final settlement figure. Due to the floods that occured, the car was a little muddy And Gold car are notorious for putting on extra charges after the hire

My go to car hire app

Nobady check the vehicle when i pick up and after they charge me for scratch

obligation de prendre leurs assrances j ai payer 190 euros pôur 2 jours

Never had any problems....the best thing about click rent is they are open and upfront, plus you walk round the car at the end of the rental so you know you're getting a full refund before your flight home

Iike how at the end you both walk round the car checking the damage and you sign to say you're getting a complete refund

No parking on returning car.

All good

The counter staff were lovely. I was very disappointed to have to pay extra for insurance.

Excellent as always

Excellent as always... Great prices

Long queue to pick up (30mins) Scaremongering to upsell additional insurance which was more expensive than the rental! Because I didn't take insurance, didn't even tell me where to find the car just got given keys. Picked up during a storm and the car was missing a wiper! (known damage)

No complaints with easyrent, have used many times, will use again.

Car was expected.

Worked fine, price drop worked

The pick up location is extremely difficult to find. There is no sign up whatsoever for Amigo. This needs to be addressed urgently as we spent over an hour trying to find it.

Car had had a hard 60000km life and had lots of damage and scratches. Pick up was the usual hard sell for extras.

Great price and easy to book. Will try them again

Ended up paying nearly double the quote as they took a deposit in GBP with fee and refunded in EUR. Currently trying to resolve this. Waited 45 mins to be served, rude service, didn’t have the car I ordered, seemed to want to make the process as difficult as possible. Will never use this company again.

I had trouble finding which provider was renting this car as the hirer is a subsiduary of GOLD car but it was not obvious. The woman on the desk was very agressive and tried to sell me more insurance although I explained to her that I had already bought this through the online purchase. She kept saying the car was not insured. The car provided was full of dents and scratches and although I took loads of photos I am waiting to hear if they now try and bill me for some of these!

The booking platform and process was very easy and good. The information and warning re the additional selling of insurance was useful and put my mind at rest. The experience at the rental company pick up was not good however and not condusive to a complementary business partnership!

Overall experience was very good

Booking process was easy and straightforward