GRANADA CAR RENTAL REVIEWS

Like: Everything was, by far, better than expected. Great service, amazing car and effectiveness.
Dislike: Nothing

This order involved picking up the car at the Granada store and returning it in Seville. We booked a Polo but ended up with a hybrid Yaris. The car was average, with poor power, though overall acceptable. Another order involved picking up in Madrid and returning in Granada. It was a disaster. Europcar's customer service told us that the key box was at the entrance of the Granada train station (it was actually in the parking garage), causing us two girls to drag our suitcases to the office only to find nothing. When the office reopened at 4:30 pm, we had to waste more time returning the keys. They later claimed we were late returning the car and wanted to charge us (though after some communication, they did not), but then they charged us 22 euros for parking because we didn't park in the designated spot! Despite calling to ask about the key box and designated parking, we received incorrect information and ended up paying the price. Rentalcars was not helpful in addressing the parking fee issue, very frustrating! Never renting from Europcar again! If you want trouble, go ahead!

Terrible experience, they tried to upsell which was already bad, but they also didn't have the car we reserved and ignored our reservation. They took advantage of our language barrier, and ultimately ignored customer service and canceled our order abruptly. Our group of four was stranded in Granada.

I booked in advance and arrived at the rental point early in the morning, only to be told there were no cars available... This seriously affected my schedule for the day. Very irresponsible.

The navigation address was incorrect, and we couldn't find the store. They pushed for insurance and an upgrade. Because we couldn't find the store, we were late and weren't given the car. Even after rebooking, we couldn't receive the car earlier. We waited around the store for over 4 hours.

The staff were very friendly and the rental process was quick.

The AVIS location at Madrid airport is very hard to find.

Excellent service. There were scratches on the hood due to an accident, but the staff pleasantly said it was fine.

The attitude was average. They only checked the translated document, not the original driver's license. There weren't many people.

They added a tank of fuel to my order without informing me, which did not match the original order.

The police did not accept the license information provided by the car rental company online, and held the rental company responsible. However, the rental company shirked their responsibility.

The service was very good. However, the return location was underground, and neither QEEQ nor the rental company mentioned this. I spent nearly an hour circling around Plaza de España and still couldn't find it. In the end, I had to park the car on the roadside and call their staff. They sent someone to pick me up, and that's how I finally found the place. But by then, I didn't have time to refuel the car, and I was fined 18 euros. The rental company staff also admitted that their return location is very hard to find, with only a small sign at the entrance of the underground parking. Moreover, there used to be two entrances, but now only one is open. They expressed their helplessness about the situation as well. You definitely can't find it just by using GPS. While I was handling the return procedures, several people called to ask how to get there.

I reserved a Mercedes C-Class at the same price, but they gave me a GLA. Luckily, I checked the model on the key and argued for a few minutes to finally get the C-Class.

Terrible. They said I only needed to pay 202 euros, but I ended up paying an extra 40 euros. I only found out it was for additional insurance after I complained. They didn't explain this extra insurance at the time.

They share a counter with other companies. The car model booked didn't match what was available at the store. Changing cars could incur higher costs, which wasted a lot of time. Changing cars, confirming the model, checking prices, waiting for the car to be cleaned, it was all very frustrating. With the driving license provided by the rental service, you basically don't need your actual driving license.

They share a counter with other companies, but the car model we confirmed on the website wasn't available when we got to the counter. It took a lot of time to switch cars, confirm the model, check prices, and wait for the car to be cleaned, which was very frustrating. With the driving license certification provided by the rental company, we hardly needed to use our actual driving license.

The sales staff at the store handed us a Spanish-language contract to sign without informing us! They secretly charged us for expensive insurance and a full tank of fuel! It's outrageous; I'll never rent from this company again. The rental platform took my deposit but merely reserved a spot for me. When I arrived at the store, the staff completely ignored my order and issued a new high-priced contract. The rental platform is now blaming a third party to avoid responsibility. I won't book through this platform again. Everyone needs to be cautious when renting a car.

Arrived at the rental company with no queue and still waited an hour to get the car. No one conducted a vehicle handover. This resulted in scratch marks upon return being blamed on me.

Europcar was very bad. I booked a manual car on Zuzuche.com, but at the location, the staff recommended an automatic car with an additional 10 euros per day. Considering the narrow roads in Europe, I accepted the upgrade. Since it was an upgrade, I only confirmed the upgrade fee and didn't look through the contract thoroughly. Who would have known that when returning the car, the upgrade fee turned out to be 20 euros per day. Without my consent, they had also added glass insurance and associated taxes, making the final bill double the original cost. When we realized the problem, we contacted the return location, who communicated with the rental location. Since the relevant staff wasn't working that day, we agreed to resolve it the next morning. We called at 9 AM, but were told the staff hadn't arrived and asked if they should call us back. Trusting them, we waited for their call, but they never contacted us. When we tried calling back multiple times, no one answered, and it kept going to fax. We never had a chance to verify the situation with the responsible staff member. Later, we checked reviews from UK and US customers and found similar complaints, indicating a widespread issue with honesty and integrity at this company. Out of the four car rentals I booked on Zuzuche.com, three were in the US and were excellent, but the experience in Spain was very disappointing.

Picked up the car at Granada Airport, easily located right inside the terminal.