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+56-226665927
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5583452307
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5583452307
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Difficult Parking

Reviewed: Sat, May 13, 2017
About Europcar: 2.0 /10
I reserved a Mercedes C-Class at the same price, but they gave me a GLA. Luckily, I checked the model on the key and argued for a few minutes to finally get the C-Class.

Relevant Reviews on Europcar GRANADA RAILWAY STATION

Adair Romeo

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Reviewed: Tue, Sep 10, 2019
About Europcar: 6.0 /10
The store wasn't open at the agreed time, waited outside for a long time.

Kay Pound

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Reviewed: Mon, Mar 4, 2019
“Spain - Granada - Malaga - Ronda - Seville - Lisbon, Portugal - Porto - Segovia, Spain - Madrid”
About Europcar: 2.0 /10
Europcar provided us with a car that was due for an oil change. We rented the car from February 17th in Granada, Spain, and returned it on February 28th at Madrid Airport, totaling eleven days. On the sixth day, the 23rd, a red warning light appeared, indicating the need for an oil change. I contacted the rental platform to ask if it was necessary and what the consequences would be if we didn't change it. They suggested visiting a local branch of their company for assistance to avoid safety risks. In Porto, we found their rental point below the British company. I requested a car exchange, but they claimed they didn't have the same model. The staff took us to a repair shop and asked me to pay the full cost upfront, 76 Euros, with a promise of reimbursement at the Madrid drop-off point. It took three hours to change the oil, ruining our afternoon plans. At the Madrid Airport drop-off, they refused to reimburse the oil change cost, telling me to contact the rental platform. Europcar failed to check the car thoroughly before handing it over and was unhelpful in resolving the issue, showing no willingness to admit their mistake or apologize sincerely. How can we trust such a rental company?

Frances Browning

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Reviewed: Thu, Aug 24, 2017
“Will Rent Again”
About Europcar: 10.0 /10
Excellent service. There were scratches on the hood due to an accident, but the staff pleasantly said it was fine.

Vic Tobias

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Reviewed: Tue, Feb 7, 2017
About Europcar: 2.0 /10
Terrible experience, they tried to upsell which was already bad, but they also didn't have the car we reserved and ignored our reservation. They took advantage of our language barrier, and ultimately ignored customer service and canceled our order abruptly. Our group of four was stranded in Granada.

Ursula Partridge

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Reviewed: Mon, Jul 11, 2016
“From Granada to Seville to Madrid, Spain”
About Europcar: 2.0 /10
Europcar was very bad. I booked a manual car on Zuzuche.com, but at the location, the staff recommended an automatic car with an additional 10 euros per day. Considering the narrow roads in Europe, I accepted the upgrade. Since it was an upgrade, I only confirmed the upgrade fee and didn't look through the contract thoroughly. Who would have known that when returning the car, the upgrade fee turned out to be 20 euros per day. Without my consent, they had also added glass insurance and associated taxes, making the final bill double the original cost. When we realized the problem, we contacted the return location, who communicated with the rental location. Since the relevant staff wasn't working that day, we agreed to resolve it the next morning. We called at 9 AM, but were told the staff hadn't arrived and asked if they should call us back. Trusting them, we waited for their call, but they never contacted us. When we tried calling back multiple times, no one answered, and it kept going to fax. We never had a chance to verify the situation with the responsible staff member. Later, we checked reviews from UK and US customers and found similar complaints, indicating a widespread issue with honesty and integrity at this company. Out of the four car rentals I booked on Zuzuche.com, three were in the US and were excellent, but the experience in Spain was very disappointing.

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