I chose basic insurance, and then I was told it requires a deposit of 1,100 euros because of potential accident damage and scratches. If I bought full insurance from them, I wouldn’t need such a high deposit. However, I would still have to pay an additional 85 euros as a deposit for a full tank of fuel, which is unreasonable since a small car's fuel tank doesn't even cost that much to fill. This was the worst car rental experience I've had in Europe.
Overall good, but when we arrived at the rental store, they told us they had no automatic cars left and switched us to a manual. Barcelona is full of hills, and we originally chose an automatic to make it easier. As a result, we had to start on hills all the time... My foot got sore...
They said the fine would cost 62 euros, including the processing fee, but after paying, they deducted another 40 euros as their management fee. What kind of management is this? Are they just managing to take money from customers? Arbitrary charges and unclear fees.
They charged me a fine of 62 euros, claiming it included an administration fee. But over 10 days later, they deducted another 40 euros, saying this was their company's administration fee, while the previous amount was for the traffic department. This feels like arbitrary and excessive charging! Who knows if they will charge again, claiming it's a fee from the rental platform next time? The original rental contract didn't clearly state what fees would be incurred for violations, and now they are just charging random fees afterward.
Returning the car was smooth, and the staff were very friendly - definitely worth a five-star rating. However, I wouldn't even give one star for the pickup experience. The staff relentlessly tried to sell us insurance, even though we had already purchased the most comprehensive insurance through the rental platform. Once they realized we weren't buying their insurance, their attitude changed dramatically for the worse. They delayed us significantly, especially the person who attended to us. Absolutely disgraceful behavior.
The airport provides a shuttle service every 10 minutes. There are four counters at the store to handle car pickup. I purchased insurance on the platform, so I didn’t buy the additional glass and chassis insurance offered by the rental company. Overall, the car rental experience was great. The diesel car was fuel-efficient, except that its large size made parking inconvenient. However, it was really spacious for seven people.
The service was excellent with high efficiency, and the deposit was refunded quickly. During pickup, the car was in great condition, almost brand new. The entire rental experience was very pleasant!
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