VALENCIA CAR RENTAL REVIEWS

I am in dispute for 32. 26 Euros for service and refueling , I returned the vehicle with full tank and clean

It was a good experience - new car - but location and service average.

I booked a specific Car but when I went to pick it up, They gave me a different Car, which was dirty and had a strong cigaret smell

Everythin ok.

Amazing price

No location to arrange pick up. After tracking down a phone number we found out it had been changed a couple of months ago. On arrival at the company we had to wait over an hour to get the vehicle as only one person was serving despite about 6 on site. The car was bumped, scratched and dirty outside.

First class service, one minor 'challenge' at the time of collecting the vehicle but the counter staff worked very hard to resolve the situation to my satisfaction.

Very pleased with the service provided by Easyrentcars.com; will definitely use this service again

навязывание страховки, несмотря на наличие страхования франшизы от Easyrentcars. дополнительные сервисные сборы, не включенные в стоимость страховки

Was told I would get a refund on gas deposit when car was returned with a full tank, but did not happen

Very slow service, they need more people at the desk.

Pick up was fine. However when u drop off, record go will look for damage meticulously, even if not visible to naked car, they want a claim. They will try and make out dirt is damage. So be careful take pictures of any scruffs and dents and even the smallest scratches.

Personnel agreable a fait l effort de parler francais par contre manque indication en sortant aeroport et prise en charge trop longue a mon gout

The staff had a very tough attitude and didn't help resolve any issues.

Dishonest company, they charged me 81 euros claiming my credit card limit was insufficient despite having a sufficient limit and euros in my account

great company

fantastic

Found counter staff not polite very forceful with the sale of extra insurance to the point of bullying which considering we had paid the for the full insurance with Easyrentcars this treatment was not really needed. Booked a Fiesta size car they tried to make us take a fiat 500 (for 4 adults with cases). Not a nice company would not use them again. Hint for anyone else using them take photos of all marks on the car when you pick it up record them telling you that this scratch does not matter its not deep enough etc.

Easyrentcars good company good you can get the insurance policy up front so no extra cost to your holiday.

nooit meer met drivalia, voel mij opgelicht door dit bedrijf

heel goede service, gemakkelijke booking

The car was god value for money and we had no issues with the car through the whole hire period. Not all marks on the car at the point of hire had been marked on the paperwork but were on the iPad the staff were using. So this slowed the process down at pick-up. On return, the staff were extremely fussy about the condition and in particular the interior of the vehicle. Based on many years of car hire experience, I had never paid much attention to the interior condition at pick-up but small stains on seats were identified that i had trouble explaining away and this on a 40k miles car. Advice to future hirers - be very cautious of condition at pick-up.

Never used Easyrentcars before but will certainly check them first next time. Great value.

I initially thought that buying the comprehensive insurance on the platform would be sufficient. However, upon arriving at the store, the paperwork took nearly 40 minutes to complete, and then I was asked to pay an additional 40-plus euros for insurance. This is really frustrating; I've never encountered such inefficiency. I don't know if it's a communication issue between the platform and the rental company or some other reason. Ultimately, I decided to cancel it.

I didn’t get refunded what is owed to me and had to call.. I am now dealing with Customer Services

Very happy with the service

Very happy with the service