ANTALYA CAR RENTAL REVIEWS

An excellent car rental company. I had doubts before because the online reviews didn't seem very high, but this time I decided to give it a try and found their service to be very professional in all aspects. Most importantly, they even provided me with a new car!

Even though I booked the car a long time in advance, when we arrived, they said they had no cars and forced us to switch to a Renault sedan. There were five of us, and our luggage didn’t fit, so we had to unpack one suitcase and put items in plastic bags. When we talked to the AVIS staff, they said this was the only car available. Their attitude was tough with no room for negotiation, and the service was terrible. I emailed Zuzuche on July 28th to complain, but I haven’t received any response yet. Completely unreliable!

Because we had 5 people, the previously selected car had a small trunk. The staff at the store kindly changed it to a Skoda diesel car with a larger trunk. The car was powerful, fuel-efficient, and very useful. We are very satisfied and grateful for the thoughtful and high-quality service provided by the staff.

I booked a Volvo S60, but there was no such model available at the site. AVIS provided a new Ford Mondeo with only 4110KM of mileage. The tank was full and the car was very clean. Driving it was very comfortable. The staff detailed the necessary precautions when I picked up the car. I voluntarily purchased additional tire and glass insurance. Overall, very satisfied!

Both the pick-up and return locations were easy to find. After picking up the car, the staff member was requested to drive us back to the hotel, which they did. The return location was in a designated spot in the airport parking lot. Due to unfamiliarity with the airport layout, the counter staff called a colleague to meet us at the arrival hall entrance for the return. The price matched our expectations, the answers to our questions were clear, the car was in excellent condition, very new and clean, and it happened to be a model I love.

The service was quite mediocre. Firstly, the pick-up location shown online was supposed to be in the arrivals hall, but we searched for a long time and couldn't find the car rental company's counter. There was no staff at the arrival exit to greet us either. After waiting for a long time, we had to call the car rental company for someone to pick us up. During the verification process for the vehicle, no one explained any important notices or terms and conditions. There was also no reminder to inspect the car. Only after we requested did they inspect the scratches and marks on the car. We needed to rent their GPS, but it turned out to be broken. The staff tried to fix it for a while but it still didn't work. When we asked for a replacement or if someone could bring another one, they refused and just left. We were given a Ford Focus, which surprisingly required premium 95 gasoline. It was a rip-off and consumed fuel very quickly. The range displayed on the dashboard was highly inaccurate and dropped rapidly, leaving us unsure if there was a problem. The car had issues when starting, and it shook badly. Overall, it was very cheap, but the service was really just average.

The staff did try to sell insurance, but they weren't overly pushy. There was limited guidance on the car itself.

We had a tough time renting this car due to issues with the credit card payment. Our limited English skills made it unclear whether it was a problem with the card or the store's POS machine signal. However, the same card worked fine when renting from another company. Not sure why this company couldn't process it. Overall, it was quite frustrating.

On the 1st, we went to AVIS to pick up the car. Despite changing the pickup location to Antalya city center at the AVIS airport office on the 29th, when we arrived at the city center office, they hadn't processed our request. The car was still at the airport, and they claimed we hadn't paid the one-way fee. This also happened to another group who booked through the Zuzuche website; they were told they hadn't paid the rental fee. After a long negotiation and checking, they still couldn't find our information. Frustrated, we called the domestic Zuzuche website, which was very difficult to reach. After about six attempts, both groups shared the successful call, contacting Zuzuche staff. Zuzuche staff advised us to pay the fees as required by the rental company and keep the receipts for a refund after returning home, assuring that we could get our money back. However, their tone was not reassuring. When asked what would happen if we couldn’t get a refund, they insisted that we would, which was not comforting. Eventually, after negotiations and a 20-minute call, AVIS staff finally found our information. One group had already paid and had to request a refund, while we hadn’t paid yet. The entire process took over an hour and ten minutes, ruining our day's plans. The experience was very unpleasant. AVIS's efficiency and professionalism were disappointing. Moreover, the one-way fee Zuzuche charged us was different from what AVIS charged on-site, which was 20-30% higher, nullifying any discount we received through Zuzuche. The extra driver fee was also significantly higher than Zuzuche's quote. Zuzuche quoted $32 per person, but AVIS charged 127 lira, which was 50% higher. Given that our main concern was the one-way fee, we didn't question the extra driver fee and paid whatever was asked. We were just relieved not to have to hassle with a refund process later, which would have been a major inconvenience.

The return point in Fethiye, Turkey was completely different from what was described. It was in another small town, and after we exchanged the car, we had to spend over 100 on a taxi to get back. The car itself was in good condition, a new car with only 5000 kilometers.

Great service.

Initially, I was told that my rental agreement did not include insurance, whereas the Chinese company stated it did. This discrepancy between companies caused significant issues and ultimately affected me as the consumer. The entire process of picking up the car took me two hours. In the end, I had no choice but to follow the rental company's instructions: either purchase the insurance, which should have been included, or put down a 500 Lira deposit, to be refunded upon trouble-free return. Upon returning home, I found a charge of $255 on my credit card, approximately 800 Lira, and I'm not sure if they refunded me. Additionally, there's another charge of $140 related to their company. Even if they refunded some money, it wasn't enough. Their credibility is questionable.

Excellent. Returning the car was especially easy.

The store staff speak a little Chinese and the location is quite easy to find, just below the Ramada Hotel. After arriving in Antalya, it’s a bit of a distance from the bus station. Since we did not trust taxis much, we asked a passerby at the bus station. A kind man from the metro company gave us a free shuttle ride nearby. When we arrived, it was just their opening time so we completed the procedure quickly without any crowd. However, we arrived an hour earlier than our reservation time, so the rental period was calculated as starting an hour earlier. Originally, we planned to rent for 4 days, but the rental agreement stated 4.1 days, which they rounded up to 5 days without informing us. On the last day, after returning the car, we went to the service desk at the return point and had a staff member adjust the rental based on the actual usage time. This resulted in a refund of 699 lira, about 1400 RMB. If we hadn’t noticed this, we would have paid significantly more unnecessarily. This is a reminder to carefully check rental agreements.

Quite good.

The store is quite far from Antalya airport. After arriving at the airport, we searched for a long time but couldn't find it. Finally, with the help of the local police, we contacted the rental company by phone, and they picked us up.

The refund is incredibly fast, credited within two business days.

The AVIS location in Antalya is not easy to find. It takes 15 minutes to walk from Hadrian's Gate in the old town, and it's even further from the Clock Tower where we were staying. Fortunately, we found a post online that directed us to the location near the Ramada Hotel. This street actually has many rental car companies. Compared to others in the old town area, AVIS has a relatively small storefront. When we arrived, there were two people from Hangzhou also renting cars; they hadn't made a reservation and were able to complete the process on the spot. It turned out to be very convenient. No notarized documents were needed; they just made a copy of my driver's license. I wasted a few hundred yuan on notary fees for no reason. I had reserved a Nissan SUV with automatic transmission and was happy to see a brand-new white car. However, after completing the paperwork and paying the rental fee and deposit, I realized that the car provided was manual transmission. Since I hadn’t driven a manual in a long time and it wasn't what I reserved, I negotiated with the staff to get it changed. They brought me an ordinary sedan with no reverse sensors and basic features, which was disappointing. The sedan had over 30,000 kilometers on it, but there were no other options, so we had to accept it. I thought the price would be cheaper, but the staff said the price was the same because the SUV was gasoline and the sedan is diesel, which is more expensive. After driving for 4 days, we returned the car at Izmir Airport. Thanks to online tips, we knew there was a specific area for rental car returns. When we arrived, we only saw the sign for ‘RENT A CAR’. Initially, I thought this was just for rentals but later found it was also for returns. At the parking lot, I wanted to confirm the location, but an AVIS staff member following me directed me to the correct area, checked the car, and signed off within minutes. It was very convenient.

Rented three cars this time. The two automatic sedans were very new and in good condition. The minibus was average, quite basic, and was a manual transmission, which made driving tiring.

Picking up the car was very convenient, they even gave a free upgrade. The car was in great condition and had a full tank of gas.