KISSIMMEE CAR RENTAL REVIEWS

I have had 2 additional charges added but sadly no information to explain what these are for

My impression of Americans has significantly decreased. My English isn't very good, so I asked a friend who speaks English well to call the front desk for me. I told them I didn't want any insurance, but the front desk told me that it was mandatory by the state government and that I needed to buy it to drive to Miami. If I didn't buy it, I couldn't rent the car. In a rush to check out of my hotel, I paid for it. Later, as I slowly reviewed the bill on my phone, I realized it was an insurance fee. Are Americans blatantly lying now? The rental company responded by saying I had signed the agreement, which means I accepted it. They advised me to be more careful next time. I can only laugh at that.

Excellent service

Very fast and reliable

Like: Great service where i pick up the car, they explain me everything and they wave me more options on the counter. I left the car in Orlando International airport and was very quick.

The quote on the rental platform was $87, but the Budget agent said there was a compulsory third-party insurance costing $14 per day. So, for the 2-day rental, I ended up paying $115.

Excellent car rental experience. The staff were thorough and patiently explained the Sunpass rental issue. They upgraded us from a Ford Fiesta to a Jeep Compass without any hesitation. Fantastic experience!

The man behind the counter was rude on pick up of vehicle and even ruder on return. He questioned the cleanliness of the vehicle on return despite it being unclean on pick up. He had no people skills and his non-verbal communication was negative. If hes not happy in the job then perhaps it's not for him or he should seek supervision from his manager.

The car rental cost was excellent and cdr was superb. What spoilt the experience was the customer service when picking up and dropping off. The staff where rude,on both occasions. We left a pair of expensive headphones in car and phoned the office and asked them to check. They said that they checked but we went back to office on way to airport and found the headphones in back of car where we asked the employee to look. Very poor customer service from a rude man.

Excellent

Picking up the car was very convenient and quick. The return process was also straightforward. I will continue using Hertz next time.