FLAGSTAFF CAR RENTAL REVIEWS

They gave me first car that needs alignment it was turning left all the time then they changed it to not starting car then the third car it was dirty. While I was traveling the window had cracked and the oil engine light went off so I had to find a location that open. I went to a store it says open in google maps but it was not. So, I went to Phx airport to change it . For the forth time. The guy worked their told me to not fill the gas . So when I was done I returned it with half tank they went to charge me $10 per gallon but I told them it’s on the system it’s for free. They checked the system with in 5 minutes they realized that.

You have to be sure the cars are working in good condition and if they have any problem they must to extend the time or do an upgrade for free .

They persuaded us to upgrade the car model

We had our travel plans change and had to drop the car at a different location and time. It was a very stressful time as a family member is termanal and we needed to change everything. They were understanding and made things easier for us. Kudos to Austin out of the Flagstaff office for being helpful and understading.

Very satisfied! Our previous rental car experiences led us to choose Alamo.

The counter is not big, making car pickup easy.

Much worse than Alamo. I rushed to the airport early in the morning to pick up the car, and while other companies were open, Hertz remained closed. When they finally opened, the procedures were extremely cumbersome. At Alamo, they just checked my documents briefly and handed over the keys. At Hertz, they took forever with unnecessary explanations and upselling, and told me that the tank wasn't full. They gave me the options of either buying a full tank or returning it with the same amount of fuel, which was a hassle and made me go get gas right after leaving the airport. They even charged me a $200 deposit, which hasn't been refunded after a week! The staff at Las Vegas during the return seemed to be from Hong Kong, couldn’t speak Mandarin, had a heavy accent in English, and had a bad attitude. I have no good impression of Hertz anymore. In short, I will never choose Hertz again!

Great experience

Great service

The pick-up and return procedures were quick and convenient.