Had to wait in line for an hour late at night. The additional driver option in the order was missing, and had to resolve it through Zuzuche. The final solution was to pay upfront and get reimbursed after completing the order.

When returning the car, I placed the keys under the windshield, but the staff couldn't find them and sent me a $150 bill. How could they not see the keys in such an obvious spot? Unbelievable!

Did not provide enough details on precautions

I chose this company even though it was more expensive, thinking their reputation was worth the extra cost. However, I was shocked by how aggressively the staff pushed insurance when I picked up the car, even though I had already opted for full coverage during booking. When I refused, they tried to take a deposit for the keys, which I also declined. The staff member got really angry and ended up giving us a very old car with many scratches instead of the one we reserved. Thankfully, we had a good time, which made up for the frustrating pickup experience. I booked a Camry but got a very old Nissan.

Very good, no pressure to buy insurance. They suggested we rent EPASS, and it turned out to be very convenient.