INDIANAPOLIS CAR RENTAL REVIEWS

The car wreaked of smoke. I tried to return it for something else and was advised Payless doesn’t guarantee non-smoking cars. What? I had this car for a week traveling to and from my daughters volleyball tournament all week. This meant my family would have to inhale this second hand smoke all week long. Your company name should be Careless not Payless because I ended up paying more for a roomier car when other agencies offer roomier cars within the same class. And of course Carelss again for your substandard, second-class and negligent service to customers who do not smoke. Unacceptable!

Since it was Christmas, the staff might have been on holiday. The counter was shared with other companies, and there were not many people working. We waited for 20 minutes. The process was simple; they just checked the translation of my driver's license and took a deposit of 200 USD. After that, I could go to the parking lot to pick up the car. It took less than 10 minutes to complete the process. The car was upgraded; I got a Chevrolet Cruze, which was nice.

Very good

Like: We were able secure a good rate early in the process.
Dislike: The staff member basically worked alone getting people their cars. People were interrupting her about every little thing.

The van was dirty inside and out. Then they tried to pin a crack in the windshield that was there when we picked the van up.

Car was not Fusion. Substituted mid Suv . Worked out fine. Never got final bill. Believe amt charged was notbsamevas reservation made w Easy.

Not sure got same rate as reserved. Pls compare.

Like: the color of the car, Was comfortable, gas mileage was good
Dislike: my bad, I drive a pickup in the Colorado Mtns. driving a small car in the city freaks me out. I almost reserved a pickup. Everything on your part was great

Good service

Good service and easy booking.

The process is very simple, and the service is excellent.

Good car and service

Ok

Picking up the car at Indianapolis Airport was very smooth, and the service was great!

Thrifty charged me for an entire extra day. Still waiting a week later on the refund.

Wasn't able to provide me with printed receipt at dropoff. Otherwise good.

Service was average, the car was too dirty.

The process was very easy, but the cars they had for economy was not the greatest. The first car I got had 40K miles on it and no cruise control. I had to practically beg to get a car with cruise control, which was a Volkswagen Bug, which was fine but not a typical rental vehicle. I'd use them again, but would try to for a higher class car.

Easy peasy, particularly on the app! Great rewards program I hope to use more!

They told me out of nowhere that the car was upgraded. I had no idea about this. The rental company said I signed the contract, but who reads through such a long contract word by word? Not notifying customers about such changes is just taking advantage of those who don't speak English well.

We reserved a full size car and when we went to pick it up, the car that we were told when booking, we were told that the cars had been reclassified and it was now in the next size up so we were given a smaller car. We almost didn’t get all of our luggage in the trunk.

Customer service hotline is unresponsive.

Dislike: I didn't realize I was renting it for a week, wouldn't rush back from trip

Very satisfied