Excellent

Very satisfied, friendly attitude, no upselling, and the paperwork was done in just a minute or two. What's more worth mentioning is—they gave me a Chevrolet Equinox SUV.

My flight arrived in New York early in the morning, and there was only one person at the counter handling car rentals. This person was not familiar with the procedures at all. I had to wait in line for two and a half hours, and it took three hours in total before I could finally drive away.

At Union Station, an Indian staff member was rude, leaving me aside while constantly being attentive to other customers, showing clear signs of discrimination. After waiting patiently for over an hour and loudly asking 'why?' did he finally give me the keys. The car was not the one I reserved, and the seats were a bit dirty. It was a bad experience!

Very good

Like: Everything and location
Dislike: Nothing