WASHINGTON CAR RENTAL REVIEWS

Added extra services without clear explanation, charged me 17.97. Seems like typical behavior for a monopolistic company.

Overcharging

The staff at the pickup point acted like you owed him millions. He was impatient with every question.

Not bad, the service attitude was fine! The procedures were simple and quick!

Additional charges were excessive and they promoted unnecessary expenses

Poor customer service

The counter for procedures is somewhat far from the car pickup point, but follow the signs and you shouldn't have trouble finding it!

I was initially worried because of Dollar's low ratings, but the service on site was excellent. They were very enthusiastic and there was no upselling.

The rental process is simple, and the staff are diligent and friendly.

Picked up the car at Washington Dulles Airport. In general, it was quite convenient, but it's a bit different from other places. Here, the rental companies use their own branded vans to take customers to their specific locations. It's not a central rental point. Once you arrive, you handle the paperwork.

The customer service was unresponsive and didn't proactively solve issues. Customers had to figure things out on their own. There was no professionalism at all, highly not recommended!!!!

It was just okay, everything was average. The car's condition was alright, but the exterior had too many dents and scratches. I had to mark all the damaged parts during pickup. It was hard to find a gas station near the return location. After returning the car, they charged nearly thirty dollars, but it wasn't clear for what reason. I suggest the rental platform improve their service by clearly stating the charges. If not clearly stated, consumers won't understand the reason for the charges and can't judge their reasonableness.

Pretty good, but a bit slow.

Efficient service, easy car pickup.

Overall very good. However, there was some confusion when matching the car model. For those who are not familiar with the models, it is easy to end up with a lower-tier car than what was paid for.

Well-organized process

The staff were enthusiastic and efficient.

Most car rental companies in the US are very convenient.

Poor service

I asked in advance and was told that self-service returns were possible, but we were locked out at 1 AM, cold and hungry. Terrible service!