CHILE CAR RENTAL REVIEWS

Todo bien con el servicio en la recepción y devolución del automovil rentado.

Plataforma simple y confiable.

they should be more clear that there is no office at airport

Buena atención del personal

al principio tenia dudas de la página, pero cumplió en todo sentido.

Único ponto, foi que deixamos pago os pedágios que ficou em torno de R$300,00, porém não foi usado pois na cidade mesmo não tem pedágio. O dia que fomos na Vinicola Conha y Toro, tivemos o maior constrangimento, pois a cancela automática não abriu, nas cabines informaram que a tarjeta não era para aquele pedágio, ficamos presos na cancela, sem dinheiro e não aceitava cartão. Fomos mal informados no balcão da Hertz e cobrado um valor que não seria utilizado.

Sobre a QEEQ, foi rápido de fácil a reserva.

Satisfactory

Excellent experience, the staff at the store spoke great English, making communication easy. They also provided valuable self-drive route information.

We waited a long time for the lady to do the paperwork - this should be more automated. The car was clean but old. On the second day, the car wouldn’t start. It was initially hard to get through to Chilean live chat. When I did, customer service was not very sympathetic, even though the problem was with their car. They agreed to send out a jump-start service at our cost - for us to argue later with Chilean. They also agreed to switch the car, once it started - but I had to do a stressful drive across Santiago to their office which was closing imminently. The staff at that office were ultimately helpful. Not a good overall experience.

Very satisfied

The staff gave us a car that had no air-conditioning working. We had to spend 2-3 hours total resolving this issue. After we got the new car, we got a punctured tire while driving on a highway. We had to get this repaired ourselves and chilean did not even compensate us. Overall poor quality vehicle and bad experience.

we had a puncture enroute and getting hold of anyone to help , respond and call back was very difficult and we had to sort it out ourselves. Dont have a problem on a Sunday.

Easy as always

There was a line up when we arrived at the counter. Car was great. Service was great.

Quick and easy. Accurate.

The only complaint I have is that the tires were in just so and so condition and we ended up with a flat tire. Luckily it was close to the airport as there are no gas stations by the airport. The closest gas station is 1 hr away in Coyhaigue or 3.5 hrs in Puerto Rio Tranquilo. Europcar was excellent and covered the cost of the tire no questions asked.

Quick and easy. For this location a recommendation to book and AWD or 4x4 if going to Puerto Tranquilo would be helpful.

Very satisfied!

The system integration has issues, the waiting time is too long.

There was no counter at the airport. It said there would be a pick-up with a sign at the airport, but I had to call them myself before they came. It was a new domestic Chery SUV.

Great car for what we needed. Bigger than I expected. They could have helped a little more with advice on making mirror adjustments etc.

Muy bueno!!

Me encanta contratar con ustedes!!, siempre todo en orden.

The physical condition of the car contained many small dents and scrapes but the interior was mint. Windshield and tires were in extremely good condition. The front counter staff were fun and set everything up swiftly and released the car with ease. I would rent using Europcar again without question.

I booked using kayak and had minimal experience through QEEQ

El vehículo tenía muy poco kilometraje y estaba en perfecto estado.

La app es muy fácil de utilizar.

Terrible car rental service. Due to a flight delay, I contacted the rental platform 4 hours in advance to delay the car pickup. When I arrived at Kamala Airport around 2:30 PM, the place was deserted. Other car rental companies had staff, but this one was completely empty. The posted contact number went unanswered, and I had to keep contacting the platform. The platform informed me that they had been unable to reach the rental company for the past 4 hours. After a long flight of more than ten hours, I had to wait at the car rental counter for over 2 hours and still didn't get the car. To make matters worse, the rental company and the platform delayed the refund process endlessly. This is beyond terrible.