COSTA RICA CAR RENTAL REVIEWS

Waited almost 2 hours. Car fuel cap didn’t open. Needed service on first day. Piece of crap car.

None

The counter staff was very slow on pick up. Really frustrating when we wanted to get on the road. It took about an hour.

Danilo Jimenez REQUIRED me to buy the "minimum" AVIS additional insurance $275.90 for 9 days despite PROOF of FULL COVERAGE on the Easy Rent Cars voucher with Avis's name and reservation on it. When I resisted- Danilo Jimenez CANCELLED my booking and then announced where were no more cars for rent. Extortion pure.

Waited over an hour to collect the car, so they need more staff to deal with this. The drop off was very efficient though and staff member very efficient. We got a better car than booked, so that was nice.

Booking was easy and efficient. I used the Price Drop Protector but it didn’t deliver a saving from when I booked. Would recommend to others.

Avis has one of the highest "required" insurance prices I have seen compared to other companies operating in Costa Rica.

Budget had the most transparent pickup process I have had in Costa Rica. Every other company I have used adds on extra insurance they say is required. The car was not ready when we went to pick up so they even delivered it to our house. Great experience.

The van was all manual. Each door had to be locked individually. windows were all manual. passenger seats were uncomfortable. I believe i paid for a an upgraded "luxury model". so the price was a little high for what i got.

The details of the unit rented could be more clear. Ie.. no power windows or power door locks etc...

When picking up the car, I wanted to clarify every charge to avoid unknown and unnecessary fees, and I asked the male customer service representative at the counter to speak slower as my English isn't very good. However, this arrogant gentleman clearly lacked the patience to do his job well or was experiencing a bad day, clearly showing impatience and even shouting that he had explained everything multiple times, which was very embarrassing. When we inspected the car's condition and pointed out minor scratches, he showed impatience again. As someone who's rented cars before, I understood that he could have just told me these minor issues didn't matter. Overall, this gentleman left a bad impression of the car rental company and the start of our trip, making us feel even discriminated against. This must be pointed out and deserves a poor rating.

When we arrived at payless San Jose Costa Rica we hade to pay for another insurance even if we already took one at the booking. The reprensentant at Payless said that this insurance did not worth nothing. So for 3 week rental it cost us around 2700$ Can. We consider that it was a robbery. It starts the vacations very bad.

The Budget contract is a little misleading. I did not know that I had purchased the basic insurance or the prepaid gas. The staff never informed me.

Car received was fairly clean and spacious for 5 people and our luggage, however had many dents and scratches. Also the customer rep at the counter did not properly explain my insurance options and got me to buy the minimal coverage when I would have otherwise gone with no insurance and saved a lot. Otherwise a great renting experience. will rent again if in Costa Rica.

Booking on line was plan and simple. I recommend them.

Agent a Thrifty nous a obligé à prendre une assurance locale alors que nous avions déjà pris la meilleure assurance sur le site. Nous avons discuté avec lui presque 2 heures, il ne nous a pas laissé le choix et nous avons dû payer 265$ sup pr l assurance! Moteur de voiture très poussif, manque de nervosité et de dynamisme. Pas de climatisation à l arrière pour les enfants. A l arrière 2 ceintures de sécurité seulement, donc 2 enfants partageaient la même ceinture!!

Hassle free

Counter staff was good but did the "soft" hard sell about 3rd party liability that they say is required in Costa Rica. Accepted right away that we had insurance for everything else from our CC.

Easy to use.

The staff was very friendly and professional.

It's okay, not as good as last time, there's been a decline. Service enthusiasm increased after giving a tip.

I thought Lenny was incredibly helpful and he made the whole process extremely easy. Thank you!!

The price for our car and the ease in which I was able to reserve it and pick it up and drop it off were all fantastic. Kudos to Easyrentcars.

The van was perfect for the group of 10 to get us from the airport to the hotel and around the town of San Jose and the surrounding areas. The staff at Payless was very helpful and customer service was excellent.

Renting the car on line went very well. The price of the vehicle was reasonable however the insurance was a little high but the need for it was definite based on the driving behavior of the citizens of San Jose.

No fue lo esperado ni lo que me prometieron ya que cuando llegue a la gracia de budget me obligaron a pagar un seguro que fue mucho más caro que la renta

Si van a rentar con conoañias como budget deberían revisar y cobrar el seguro de inicio

On arrival the staff was very helpful in providing all the information required, from upgrades to legal information. There was no hidden surprises and when dropping off the car the staff made sure it was an easy process, which took minutes and made sure we were taken back to the airport with transportation provided. Excellent service!

Fantastic site and easy to book with competitive prices.