This was the worst car hire I have ever had. The booking stated that the pick up was in the terminal but this was not the case. We had to go on a shuttle bus which is not what I had booked. The car was in poor condition - lots of dents on the outside, and on the inside, the radio had been removed, the phone charger didn't work, the brakes squeaked loudly and the car shuddered when I drove it. Really awful and I will not use this company again
The paperwork states go to Europacar I waited there 30 mins to been seen and was told they had nothing to do with it
Eventually found driver and everything smooth after that
The web site says that the car is on site at the airport but it is not and hasn’t been for 3 years. It doesn’t say car park 5 for a shuttle bus to go off site. This was very efficient but none the less not what I expected and very annoying.
Car was adequate, condition of the car was not great.
When booking I chose a company based in the terminal. Upon arriving at the desk I was told that green motion are no longer based at the airport and that I would be transported by minibus to their off site location.
I really think this needs to be made clear at the time of booking.
Despite this little miscommunication the driver was very helpful and it was only a short drive to collect the car.
Having already payed for premium insurance made the collection process quick and easy .
About QEEQ:10.0/10
Please update your information about the location of green motion as they informed me they have been off site for nearly a year.
Very typical with the processes (the person that did the booking is also the main driver, the credit card needs to be @ the name of the driver). Also very careful with the instructions about Coronavirus. The car was in great condition and clean. Happily surprised with the company. We would definitely choose it again.
About QEEQ:10.0/10
I always trust easyrentcars....! User friendly and value for money.
Great experience from start to finish.
Friendly staff all over. It was very easy to extend the booking, over the phone.
I highly recommend them.
Also having a model guaranteed option is great since you avoid the “or similar” trap where you always get an inferior car than expected.
Only slight issue was the wait at pick up because there was only one person at the counter and customer before us was taking his time as if he was all alone. Not europcar’s fault
About QEEQ:10.0/10
Great booking platform so much better than the rest ( wisecars for example is a nightmare ) and very competitive prices and easy to use. Love the fact that you earn points too.
All good and did not collect the flagged out-of-hours charge. The depot previously traded under the Thrifty brand which I had used in the past on a couple of occasions. Waited maybe 20 minutes for shuttle transfers to and from the rental depot.
About QEEQ:10.0/10
Very impressed. Cannot think of anything that could have improved the experience
The service staff was very friendly and helpful. However the car was in a terrible condition. More than 150.000 km, old and we also had to inflate the tires before returning.
About QEEQ:10.0/10
I always trust easyrentcars for renting a car anywhere in the world...!
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