The car given was different from the one booked. A deposit of $254 was charged, and there was an additional unknown charge of $24, totaling over $278, which was not refunded. Online reviews are also bad. A scammy business. I hope there won't be any further cooperation.

Good service

The speed of car rental in the US is more or less the same across companies, always slow, haha.

When picking up the car, I was almost charged several hundred dollars for services. They wanted me to click AGREE on the screen and sign. Thankfully, I had read online about these insurance scams before, and after scrutinizing for a while and questioning, the front desk tore up the initial contract and issued a new one. However, our originally booked four-door compact car was replaced with a two-door car. It seems like a downgrade, and it wasn't any of the car models mentioned on the rental site. The rental company didn't admit the downgrade when contacted. So, what's the point of having separate options for two-door and four-door cars on your booking page? Also, I clearly saw other car options listed under the counter initially, but after I refused to buy the new insurance, they changed my car to a smaller two-door model. There were plenty of cars waiting to be rented in the lot. After driving the car for three days, it showed a need for an oil change, even though I hadn't driven that much. Clearly, the store doesn't care about maintenance schedules. We wasted around three hours getting the oil changed. The rental website's customer service said we could get a refund for the oil change fee by showing the receipt when returning the car, but the rental company said our money went to the third-party booking agency. It seems the rental website isn't as professional as claimed, just a bit cheaper. The shuttle service to and from the airport was convenient with frequent buses.

Car was new and clean, check in was really quick, and drop off was just as easy. The LAX shuttle came frequently so we didn’t have to wait long at either end. No upselling at the counter, which is great. Would definitely use Budget again.

Very easy to use, and all-inclusive price with comprehensive insurance, and excellent customer service.