They withheld a full tank deposit when picking up the car, but I didn't get it back when I returned the car. Self-service return was convenient, but the next morning I was told there was damage to the car. The local store couldn't resolve it; I had to wait for the platform's customer service to communicate with me.

The process at this rental company was relatively quick, and there weren't many people.

I've rented from Hertz several times, and each time was very smooth with no issues. The service is very professional, and the process is simple and user-friendly. Bravissimo!

We arrived at the rental company at the appointed time, but they couldn't provide the reserved car model on time.

There was no one there when I arrived. It's okay, I picked up the car in Florence.