Waiting over 40 Minutes for car to be available as they didn't have any of the type we booked in the lot and didn't want to upgrade etc. it was tiring. More worryingly they have posted an additional charge to my credit card with no explanation. It just labeled as no packaged item charge and it's added $24.17 to my card. I have tried to find no it what it's for but no clue. We declined any and everything they offered and relied on the fact we'd pre booked and paid for everything with QEEQ. Have asked for QEEQ to try and fine out what the charges are for. Fingers crossed some one will explain or arrange for refund if they are not right.

1. The location was easy to find, instructions were very clear when booking the car. 2. The process of renting and returning the car was very simple, especially returning the car. Initially, I thought it would take some time, but an African American guy just walked around the car, checked the dashboard (probably to see if the fuel was full), and then said OK, and it was done.

The car rental company requires a credit card for the deposit; debit cards are not accepted.

The process of picking up and returning the car is generally smooth and convenient.

The order clearly stated that we would receive a tank of fuel and could return the car with any fuel level. However, at pick-up, they said we had to either return the car with a full tank or purchase a tank of fuel. Really disappointing, the service quality has declined since last year!