They withheld a full tank deposit when picking up the car, but I didn't get it back when I returned the car. Self-service return was convenient, but the next morning I was told there was damage to the car. The local store couldn't resolve it; I had to wait for the platform's customer service to communicate with me.

The process at this rental company was relatively quick, and there weren't many people.

I've rented from Hertz several times, and each time was very smooth with no issues. The service is very professional, and the process is simple and user-friendly. Bravissimo!

I booked a specified Audi A5 convertible but got a Fiat 500, the cheapest economy car. They didn't allow any upgrade or car change on the spot. Ridiculous. When I called QEEQ, they confirmed it was supposed to be an A5 convertible. Whether it's QEEQ's or Hertz's mistake, it's extremely annoying and frustrating.

１台目の車（Fiat500L）のオートマ性能が低く、数日後、再度来店してその旨を伝えたところ快く別の車（Ford EcoSports）に交換してもらえました。 予約時の車（Fiat500X）のグレードが同等かどうかは分かりませんが、良い車でした。