マドリードのフリエタ・グラナダ−マラガバルセロナ

The queue was extremely long, each person took 15 minutes to process and the staff were very impatient. I reserved a BMW X1 but got a Peugeot 2008 instead; they said it's the same class but which Chinese person would agree with that? I couldn't understand the deposit payment slip and they couldn't be bothered to explain.

Friendly

They added additional insurance without confirming with the customer, and the charges were unclear and inconsistent with the rental platform.

The service was good, but they said they opened at 8:00, and they actually opened at 8:30.

The rental process in Madrid was straightforward. In Barcelona, the return inspection was stricter, likely because the return and billing reviews are handled separately. The return team thoroughly checks the vehicle's exterior regardless of the insurance type the customer has purchased.